Indian Railway Customer Complaint portal and App
The passengers who want to complain or make any suggestions may download the mobile App from the URL www.coms.indianrailways.gov.in. The passengers can also file their complaints and suggestions on the web page www.coms.indianrailways.gov.in. The passengers can also SMS their complaints on mobile number +91-9717630982.
Also present on the occasion were, Chairman, Railway Board, Shri A.K.Mital, Board Members and other senior officials of the Indian Railways.
The Complaint Management System (COMS) portal consists of the following applications:-
- A mobile app based complaints and suggestions application (currently on the android platform).
- A web based complaints and suggestions application on URLwww.coms.indianrailways.gov.in.
- A SMS based complaints and suggestions application on the number +91-9717630982.
- A link to Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided.