Indian Railway Customer Complaint portal and App

The passengers who want to complain or make any suggestions may download the mobile App from the URL www.coms.indianrailways.gov.in. The passengers can also file their complaints and suggestions o­n the web page www.coms.indianrailways.gov.in.   The passengers can also SMS their complaints o­n mobile number +91-9717630982.

Also present o­n the occasion were, Chairman, Railway Board, Shri A.K.Mital, Board Members and other senior officials of the Indian Railways.

The Complaint Management System (COMS) portal consists of the following applications:-

  • A mobile app based complaints and suggestions application (currently o­n the android platform).
  • A web based complaints and suggestions application o­n URLwww.coms.indianrailways.gov.in.
  • A SMS based complaints and suggestions application o­n the number +91-9717630982.
  • A link to Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided.

Press Release by NE

Indian Railway Customer Complaint portal and App

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