The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.

Just Click Here and Select the any Following Category/Issue Type and submit your complaint.

1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.

Allotments of Seat Berths By Train Staff

  1. Ignoring WL/RAC
  2. Demand of extra money
  3. Non issue of receipt

Bedroll Complain

  1. Short supply
  2. Non availability
  3. Unclean
  4. Torn or mutilated

 Booking of Luggage/Parcels

  1. Refusal
  2. Overcharging
  3. Delay in delivery
  4. Not delivered

Bribery and Corruption

  1. Bribery and corruption
  2. Misc. Cause

Catering and Vending Service

  1. Quality
  2. Quantity
  3. Overcharging
  4. Hygiene
  5. Misbehavior
  6. Late Service
  7. Non Availability
  8. Any Other

Cleanliness at Station

  1. Platform
  2. Waiting Room
  3. FOB
  4. Retiring Room

Complaint Related To Kolkata Metro

Complaints Related to Sleeper Class

  1. Non availability of Manning Staff
  2. Gates not open during late night hours at the halting stations

 

Feedback/Suggestions

Improper Behavior of Commercial Staff

  1. Booking Staff
  2. Reservation Staff
  3. Parcel Staff
  4. Goods Staff
  5. Station Staff
  6. On Board Staff

 

Improper Behavior of Commercial Staff

  1. RPF
  2. Mechanical
  3. Electrical
  4. Operating
  5. Safaiwalas
  6. others

Improper Behavior of Non-Railway Staff

  1. GRP
  2. Coolies
  3. Catering & Vending Staff

Maintenance/Cleanliness of Coaches

  1. Rodents
  2. Cockroaches
  3. Unclean Coaches
  4. A/C & Electrical fittings

 

Malfunctioning of electrical Equipment

  1. Fans
  2. Lights
  3. Switches

 

Misc. Cause

Multiple complaints

Non Availability of Water

  1. Platform
  2. Train
  3. Waiting Room

 

Passenger Booking

  1. Overcharging
  2. Refusal to issue tickets
  3. Others

 

Punctuality of Train

  1. Unusual late running

 

Refund of Tickets

  1. Refusal
  2. Short payment

 

Reservation Issues Improper guidance

  1. Refusal to issue tickets
  2. Wrong issue of tickets
  3. Overcharging
  4. Balance Not Refunded
  5. Internet Ticketing Issue

Thefts/Pilferage

  1. Items lost
  2. Whether FIR lodged

Unauthorized Passenger in Coaches

  1. Non cooperation of train staff
  2. Non cooperation of RPF staff

Working of Inquiry Office

  1. Non attentive staff
  2. Improper guidance
  3. Wrong information
  4. Others

We have all the way just need awareness to follow them, Come and Join for Change, World With you.

353 thoughts on “How to lodge a complaint against any service provider under the Indian Railway Premises

  • October 8, 2017 at 8:56 AM
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    Pm is working against corruption but the situation is still the same.
    Corruption is in the roots.
    On the railway station when the fee charged is fixed by the railways why the staff always demand for extra rupees kse ke unke baap ne kama kr unko plane ke lye chora ho.
    I hate Indian railways.
    Jasa tha Hindustan wasa he rahega.
    Only one person can’t change it.
    So vote for that person whom we can catch not any special party with false promises.

    Reply
    • October 13, 2017 at 11:00 PM
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      Yes, No Single Person can Change the Country We all have to do.

      Reply
  • October 3, 2017 at 3:42 PM
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    All the machines of ro water in Kanpur station are not working..

    Reply
  • October 3, 2017 at 1:44 AM
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    I’m currently on train no 12312 travelling from Kalka to Howrah coach S3 and the entire coach is stinking of the urinal. We’ve just boarded the train and it’s unbearable to be in the coach. The coach is stinking like hell. The seats of the train had a lot of dirt and filth on it. It’s really unfair of the Railway authorities to leave the coach in such a condition with elderly people and children travelling in the same train. My grandmother is quite old and won’t be able to be in such a condition who is already feeling feverish. There is a pregnant lady sitting next to my seat and she is unable to bear such conditions. I would request the authorities to be of some help in the given circumstance and help us have a bearable if not comfortable journey.

    Reply
  • October 3, 2017 at 1:44 AM
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    I’m currently on train no 12312 travelling from Kalka to Howrah coach S3 and the entire coach is stinking of the urinal. We’ve just boarded the train and it’s unbearable to be in the coach. The coach is stinking like hell. The seats of the train had a lot of dirt and filth on it. It’s really unfair of the Railway authorities to leave the coach in such a condition with elderly people and children travelling in the same train. My grandmother is quite old and won’t be able to be in such a condition who is already feeling feverish. There is a pregnant lady sitting next to my seat and she is unable to bear such conditions. I would request the authorities to be of some help in the given circumstance and help us have a bearable if not comfortable journey.

    Reply
  • October 2, 2017 at 3:43 PM
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    Station campus shopkeeper charge 20 rs railneer water bottle stall no B-4
    Licences
    M/S smt R.k Agarwal & sons

    Reply
  • October 1, 2017 at 12:13 AM
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    Travelling from Allahabad Cheoki to buxar and my coach no.S7 birth no.72 n fan of my birth is having some electric problem and not provind air n I m feel hot ,pls help me out

    Reply
  • September 30, 2017 at 12:24 AM
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    A railway authority in ticket counter of balasore railway station did not provide concession on mentally blind person.i have shown him the original certificate handicaf provided by government.but still he did not provide cocession just by saying that I cant give u.i have used that same certificate so many times in that same and other station also.as I have no time I have bound to give full fare as I shown them every document.

    Reply
  • September 29, 2017 at 10:47 PM
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    Currently I am travelling in 11077 train but I am not able to sleep in my AC coach B3 40 due to lots of cockroaches. Please anybody could help

    Reply
  • September 29, 2017 at 10:50 AM
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    I was traveling in 22456 train from chandigarh to Jhansi in 2Ac coach. My new bag got damaged by rats in the train journey

    Reply
  • September 27, 2017 at 9:57 AM
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    Misbehave. Bribe corruption TTE
    Train name Hubbli secendrabad. S6, time 9.15 a. M date 27/9/2017 before tandur station

    Reply
  • September 26, 2017 at 9:15 PM
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    I am presently travelling in mumbai hwh duronoto express (12261)..coach A3..near ac vent which opens to seat no 2 is drasticallu unclean and may hamper the health via air passing through it…bring it to the notice of tc and other supporting staff…no solution..as i m a big supporter of swach bharat mission..these kinds of things does hamper it..
    Looking for a reply
    Regards
    Amit

    Reply
  • September 25, 2017 at 9:18 PM
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    Sir today my family and me taken ticket from chipuripalli to BERHAMPUR the train is from Visakhapatnam to Bhubneswar intercity superfast express I asked in ticket counter for reservation ticket he told me that the reservation Will happen in train , and I prepared to go for reserve compartment no D1 when the train came to the platform my family and me get into the compartment so many people are standing then the tte come and refused to give the seat he said that you leave the compartment otherwise you pay fine 265 rupees i asked tte why I Will PAY fine and actual reservation charge is Rs 20/- only in between the train as moved and I complled to leave the train and the as warned to my family, in rolling position of train I have get down from the train So I please take action against the tte

    Reply
  • September 16, 2017 at 8:05 AM
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    I’m Travelling to Yesvantpur from ALUVA railway station. Boarded the train at 23.10 on 15.09.2017. No water in my G 12 Compartment since that time. While approached the TTE for registering the complaint, TTE told me that no complaint book available with him. Hence registering the complaint.

    Reply
  • September 13, 2017 at 10:26 AM
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    Hello sir
    PNR-4335860976
    With reference to above PNR I would like to lodge a complaint against one of the attendants here in B-2 coach.I asked him about the towel which suppose to be there inside the bed roll available..He seems to be non- concerned about the fact that the towel was not not there inside the same bed roll..I even asked his name but there was no reply from his side..This incident took place soon after the train left the Yeshvantpur station on 13th Sept. 2017 morning…

    Reply
  • September 6, 2017 at 9:31 AM
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    After I login to my irctc account, page displays as “Bookings are not allowed as your account has been suspended”. I’m not sure why this as happened, this my genuine account. I’m using this account for my personal use, I had give all my details correctly. I request you to Reactive my account or refund my IRCTC ewallet money 425INR.

    Username: udillibabu
    email id: udillibabu@gmail.com

    Reply
  • September 4, 2017 at 10:28 PM
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    Worst quality of dinner
    Giriraj Agarwal traveling from Kolkata to New Delhi Rajdhani 12301 in B-9 seat no 16 with PNR 6305522798 . The dinner provided in train was very worst quality and I was not able to eat the food and left it as it is , the dal was smelling badly and mater paneer gravy was full of water and peas was not boiled properly . The parantas are so dry that even two peoples cannot bite it . 

    So this is the very poor experience of mine. We pay a very good amount for this train . Kindly take the matter to senior officials and improve quality of food at this type of high class trains .
    Looks like it would have been better if I would have carried food from home.
    We pay so much amount of money to travel in rajdhani. And this is what the condition is. I immediately need my refund. I will also go to the consumer forum for this

    Reply
  • September 3, 2017 at 9:26 AM
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    Iam travelling in Train No.12511 Second AC(A1) compartment from Chennai to Kochi.They have not given sheets, pillows till now.

    Reply
    • September 21, 2017 at 7:58 PM
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      Prefer to Compliant, Because through this Act you Can stop them to do this again with Any other Passenger.

      Reply
  • August 30, 2017 at 3:26 PM
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    Dear Concern
    I would like to draw your attention on following very serious issues related to IRCTC servicer :
    I am registered member of IRCTC website since last 12 years with user ID zaidip , RMN # 9810362823 .
    Customer care no. can’t be reached in one attempt # 01139340000 , network engaged most of the time , can u increase the lines .
    IRCTC Website respond is very slow
    Ticket booked on 24.08.17 PNR 2563943617 no confirmation SMS received till date . DOJ 01.09.17
    Return ticket booking tried on 24.08.17 , through ICICI credit card , my payment being debited but ticket was not booked , arrange refund.
    Again try to book ticket on 28.08.17 from ON to DLI through net banking corporation bank , payment 1580 & charges Rs 11 deducted tickets was not booked , arrange refund .
    My preferred bank pay option is not available , its disgusted .
    Pls look into the matter asap & refund the amount .

    Reply
    • August 30, 2017 at 7:54 PM
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      In Case Money debited but Ticket Not Booked Refund Process Start Automatically and Within 5-7 Working Days Customer Receive 100% Debited Amount.

      For Check Refund Status Click Here to Know the Process.

      Good Luck.

      Reply
  • August 24, 2017 at 11:28 PM
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    I’m travelling from egmore (ms) to erode (Ed) in S5 compartment of train 06027. I have tried to book ticket from egmore today but I was unable to book so booked from AJJ to erode. Also took general ticket till AJJ and requested TTR since chart got prepared already so I was unable to book. I’m ready to pay the difference but TTR told me to pay 750 if bill and 350 without bill. Asked me twice how much you can provide and he is bargaining to fix the amount. Train going to reach erode and he got 100rs from me without bill. I don’t have any audio or video proof.

    Reply
  • August 14, 2017 at 1:25 PM
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    Hello sir…now I am travelling in 12513 train no. from secunderabad to guwahati…as I am a patient sir and I have gone to Hyderabad for various types of treatment and in the train I have go to toilet very frequently as I have some problems and diseases in my body…a railway staff named I have known from his colleagues that his name is R K Pandit and he is a mechanic by his profession…and he had told me that he will stop the connection of the water supply because I am going to toilet very frequently and also misbehaved with me and had also tries to hit me…and when I told him that I will complain this matter to the higher officials of the Indian railways then he had said me that do do …no one can do me anything and also used slang words to me and he was not also in a proper way as he was fully drunk and was out of control….I want Indian railways authorities to look into the matter seriously and should take appropriate action towards him…as I am travelling in B2 coach…please sir do it quickly as I want this man to get punish as they are polluting the department

    Reply
    • August 15, 2017 at 12:18 AM
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      While Journey for Any Reason you feel Insecurity Just Call on 182 RPF Toll Free also if you not satisfied with 182 or unable to dial etc Just Send Tweet to Rail Ministry with your PNR and Contact Details.

      On above Both Compliant Method Railway Authority Taking Quick and Strict Actions.

      Reply

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