The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.
Allotments of Seat Berths By Train Staff
- Ignoring WL/RAC
- Demand of extra money
- Non issue of receipt
Bedroll Complain
- Short supply
- Non availability
- Unclean
- Torn or mutilated
Booking of Luggage/Parcels
- Refusal
- Overcharging
- Delay in delivery
- Not delivered
Bribery and Corruption
- Bribery and corruption
- Misc. Cause
Catering and Vending Service
- Quality
- Quantity
- Overcharging
- Hygiene
- Misbehavior
- Late Service
- Non Availability
- Any Other
Cleanliness at Station
- Platform
- Waiting Room
- FOB
- Retiring Room
Complaint Related To Kolkata Metro
Complaints Related to Sleeper Class
- Non availability of Manning Staff
- Gates not open during late night hours at the halting stations
Feedback/Suggestions
Improper Behavior of Commercial Staff
- Booking Staff
- Reservation Staff
- Parcel Staff
- Goods Staff
- Station Staff
- On Board Staff
Improper Behavior of Commercial Staff
- RPF
- Mechanical
- Electrical
- Operating
- Safaiwalas
- others
Improper Behavior of Non-Railway Staff
- GRP
- Coolies
- Catering & Vending Staff
Maintenance/Cleanliness of Coaches
- Rodents
- Cockroaches
- Unclean Coaches
- A/C & Electrical fittings
Malfunctioning of electrical Equipment
- Fans
- Lights
- Switches
Misc. Cause
Multiple complaints
Non Availability of Water
- Platform
- Train
- Waiting Room
Passenger Booking
- Overcharging
- Refusal to issue tickets
- Others
Punctuality of Train
- Unusual late running
Refund of Tickets
- Refusal
- Short payment
Reservation Issues Improper guidance
- Refusal to issue tickets
- Wrong issue of tickets
- Overcharging
- Balance Not Refunded
- Internet Ticketing Issue
Thefts/Pilferage
- Items lost
- Whether FIR lodged
Unauthorized Passenger in Coaches
- Non cooperation of train staff
- Non cooperation of RPF staff
Working of Inquiry Office
- Non attentive staff
- Improper guidance
- Wrong information
- Others
We have all the way just need awareness to follow them, Come and Join for Change, World With you.
I have send a staff to book a ticket from tatanagar to brahmapur & reservation up to bhubneswar for my son on evening of date11.8.17 in train no.18478 but sorry to say that counter clerk of counter no.2 has said that brahmapur kato tabhi ticket book hoga bhubneswar tak,usko katwane ke baad hi ,he booked the ticket.Now i want to know how my son will reach in time to brahmapur to attend the college?Every time ticket hadbeen made for onward journey to brahmapur,but this time by this clerk ticket has notbeen booked to bam. So please take immediate action for correction in ticket. I am an handicapped person, my left leg hasbeen damaged.so take immediate action for rectification.
I Unable to found the Stoppage for Brahmpur as You Can also Check the Train Scheduled.
Good Luck.
Improper bahaviour of Resrvation Staff from Mrs. Amrita Suresh Sawant (Ghatkopar East)
I am travelling from bpl to jhs in pune lko superfast in coach B4 seat no.41.42.44 with pnr866-1849879.
Nobody is there to supply bedding in coach neither no one available or approached.
Veerendra sharma
Railway authority (GRP)of west Bengal (station seoraphuly , Hoogly) Charging arrest to passengers for crossing railway track ,taking 380 rupees as the amount for bail, from there custody but not providing any receipt as proof or Government document taking the entire amount as there black money income.But there are still not sufficent overbridge out there.. please look into the matter, and stop public harrasment, and ask them to provide proper receipt.
Send Tweet to Rail Ministry for Effective and Highlight the Matter, Very Good If there is any Proof like video/Audio etc.
Good day do you have ema address of railwaU minister
I am travelling in train no 13133 and boarder the train from Kolkata. The bed roll provided to us smells and it looks like it has been used multiple time.. it not just my case but for the whole B1 coach..:( Please look into it asap
My PNR No is 6303640500 . I observed that there are five ac units are installed at AC waiting rooms of PF No 10-14 of Howrah Railway Station but none of AC unit is working. There is zero AC effect in this waiting room. Horrible situation!!! No body is their to look after AC maintenance and servicing. Concern authorities may kindly look in to this matter.
With regards
Anil Javalekar
9474884386
Date : 18/07/2017
Howrah Railway Station
Train number 22838 , compartment B6 , bedroll distributer BABURAM asking money for bedroll service from passengers
I am currently on 12205 train with RAC booking and have not been provided extra bed roll. I asked the staff and they have denied this service to me stating that only 64bedrolls are given for each bogey.
Do they Complained Dial 138 for Cleanliness,Food,Overpriced etc. Their Respond and Action Very Fast.
I got the AC tickets of rajdhani express and there was 3 hours for train to come at hazrat nizamuddin station.we decided to wait at AC waiting room.but it was completely full.not a inch space to stand.then we move to normal waiting hall without AC.we got seat’s easily here
With this incident I was happy that country is changing.now people’s are preferring AC more.
Due to Weather, You can Asked to Authorized Person Make Sure there is No Non AC Passengers inside AC Waiting Hall.
मौसम के कारण, आप अधिकृत व्यक्ति से पूछ सकते हैं सुनिश्चित करें कि एसी प्रतीक्षा कक्ष के अंदर कोई गैर एसी यात्रियों नहीं है।
Good Luck.
sir train me ac. atendent jabardasti luggage ke charges mang rha tha ladies dekh ke usne bahot paresan kiya or ab phone karke dhamki de rha he pnr. No. 2331969321 attendent mobile no. 7544834083
Why not you Dial 182 RPF Control Room for Help If Still you Will not Get Help send Tweet Rail ministry. You Will Get Immediately Assistant in Both Helplines.
Don’t Tolerate, Do Complaints.
Good Luck.
Respected sir 1of da pantry car staff has abuse me train no 12905 sir plz kindly handle da problem thank you
Rajdhani workers should maintain cleaning ness / so untidy ..
Never reach in time… Always late,it will be very good if you make proper use of time.. Thank you
14.05.2017 NAGPUR Durunto express, B2 63 RAC sheet allotted, where as coach attender told that no extra bedsheets(only 1 bedroll allotted) kept by them, but given to waiting or may be other person also make sleeping arrangements to them. I hv photo..so what is rule of RAC sheet regarding to Bed roll and..also coach attender liability…
The vender staff didn’t provide or supply drinking water in coatch no. S2, birth no. 73.train no.82355(suvidha express) since morning.
In varanasi I booked room online on 20th Feb 2017 to words on 06.07.2017. Today I try to occupy the alloted room which I noticed not all cleaned at all. Having cigar dietc with dranked glasses. And I noticedon’t there is no fan at all on the top of bed. I never seending this type of room in my career. Worst service from staff. So kindlyou look into this issues. If necessary I can provide snapshots.
A/C is not working. In CC 1 on couch from the starting point puri/bhubneswar in 12822 puri hwh dholi express today 30.04. 2017.
Hi i m traveling from itarsi to mumbai. I have seen itarsi platforms in very dirty and unhygienic condition. Is anyone response on this.
In intercity supr fast rewa to JBL…a passenger in d6 41..42 …43..not leaving a seet so take an action on it…plzz fast
train no. 12297 duronto line to Ahmedabad 2A coach A3 berth 41. extremely dirty pillow cover.tge bedtoll attendant expressed helplessness as they get dirty bed rolls from contractor Piyush Traders. most of them were dirty.
same train coach A2 toilet was not cleaned. also someone had vomited in last journey may be in morning. it was dried up n it was not cleaned.