The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.
Allotments of Seat Berths By Train Staff
- Ignoring WL/RAC
- Demand of extra money
- Non issue of receipt
Bedroll Complain
- Short supply
- Non availability
- Unclean
- Torn or mutilated
Booking of Luggage/Parcels
- Refusal
- Overcharging
- Delay in delivery
- Not delivered
Bribery and Corruption
- Bribery and corruption
- Misc. Cause
Catering and Vending Service
- Quality
- Quantity
- Overcharging
- Hygiene
- Misbehavior
- Late Service
- Non Availability
- Any Other
Cleanliness at Station
- Platform
- Waiting Room
- FOB
- Retiring Room
Complaint Related To Kolkata Metro
Complaints Related to Sleeper Class
- Non availability of Manning Staff
- Gates not open during late night hours at the halting stations
Feedback/Suggestions
Improper Behavior of Commercial Staff
- Booking Staff
- Reservation Staff
- Parcel Staff
- Goods Staff
- Station Staff
- On Board Staff
Improper Behavior of Commercial Staff
- RPF
- Mechanical
- Electrical
- Operating
- Safaiwalas
- others
Improper Behavior of Non-Railway Staff
- GRP
- Coolies
- Catering & Vending Staff
Maintenance/Cleanliness of Coaches
- Rodents
- Cockroaches
- Unclean Coaches
- A/C & Electrical fittings
Malfunctioning of electrical Equipment
- Fans
- Lights
- Switches
Misc. Cause
Multiple complaints
Non Availability of Water
- Platform
- Train
- Waiting Room
Passenger Booking
- Overcharging
- Refusal to issue tickets
- Others
Punctuality of Train
- Unusual late running
Refund of Tickets
- Refusal
- Short payment
Reservation Issues Improper guidance
- Refusal to issue tickets
- Wrong issue of tickets
- Overcharging
- Balance Not Refunded
- Internet Ticketing Issue
Thefts/Pilferage
- Items lost
- Whether FIR lodged
Unauthorized Passenger in Coaches
- Non cooperation of train staff
- Non cooperation of RPF staff
Working of Inquiry Office
- Non attentive staff
- Improper guidance
- Wrong information
- Others
We have all the way just need awareness to follow them, Come and Join for Change, World With you.
Hi, I am travelling on 12722 train now
A2- Dakshin Express- SEat no 21, 22
(from NAgpur to Vijayawada dt: 19 April 2016). the attender denied giving the bedroll mentioning that its not available and exhausted.
What should I do now. we are paying money for the services and if the service is not rendered, we should get back our money. Also how to manage without bedroll? I heard railways responding promptly and in the next station they are resolving the problem. Let me see if they solve my problem.
Dial 138 toll free for this kind of matter. If Still not resolve send Message to Rail Ministry using your Tweeter account.
Sir,
I am travelling with my familyfrom chennai to ernakulam in the train 12697, in reserved coach of S2, but there is no TTE came for checking, because of no checking and unavailability of TTE many unreserved passengers were getting in the reserved coaches. Nowadays there were many examples of thefts, etc., is happening in trains. Still the government officials are taking it very silly.
The government available for take action always, But we need to inform them….. Must Dial 182 for this kind of situation.
Dear Madam/Sir,
I would like to complain about pathetic local train services provided by south eastern railway (Howrah-Kharagpur . In general, every train service is late. In spite of any
reason, many times, signal is not given by railways staffs; I assume that its a complete failure of railways staffs which should be look after immediately by higher authority. Situation now comes like that many company first denies to provide job if you come by south eastern railways as everyone always late for this train service. Please kindly help to send this complain to the higher authority.
Please Send this to Tweeter Railway Ministry, the only way to send problem quickly to Higher Authority.
Thank you.
I’m Disha
Travelling from durg to Ujjain in train no.18243 in AC two tier
The bed roll facilities are very disappointing.
There are no attendants,Water is not supplied ,Cooling was way too much
Indian railways charge so much fare so do provide adequate services
Water
Thank you for Comment, Foe any type Catering complaint please dial 138 toll free, they are take N/A quickly. If still not satisfied drop tweet to Rail Ministry with details.
I have booked Retiring room in ujjain, worst condition and cockroaches are there inside retiring room. what to do, how to lodge complaint?
Do the compliant Online select Cleanness Category then Retiring Room and Provide the details. For more Read this Post How to lodge a complaint against any service provider under the Indian Railway Premises View Page 6161 approved comments
Hi,
Currently I m traveling in Unchahar train & no 14217, class SL coach SE1.
All r facing issue of electricity, this coach having no supply of electricity.
Kindly look into the same & need to be resolve that issue.
Travling from Allahabad to New Delhi.
Thanks
Please Dial 138 give them PNR and Details they Respond and Solve it very Quickly, Don’t Worry it’s so easy and Fast….
If they not respond or etc, and the matter still not Solve Give me the PNR will Send it to Rail Ministry by Twitter, you can also Do it…
Thank you….
Hello sir my name is jignesh nd now I m travelling in karmavati train number 12933 on date 05/03/2016. My seat no is b8- 98 . I m buying ice cream from railway catering serivice s. His is name iS NADUPAL that vadilal ice cream mrp price is 15 nd they r charging 20 rs . I m asking for that but he says LENA HO TO LO 20RS KA HI MILEGA. Is this kind of service by provide indiand railway. U have to take some serious action against him.
Dial 139 Toll Free for Made any kind of Food Related Complaints. Once you made compliant you will also get the reply about the progress of your complaints.
Try Once to Make Services Batter.
Thank you.
I m travelling on train no. 12238 begampura express. from Lucknow to Banaras in coach B1.
Since morning itself the coache is extremely dirty with water and all inside coach. The toilets are also very dirty. Don’t feel like walking inside coach. the switch board of cabin of seat 12,13,14 is also not working.
Please see to it that such unclean coaches create a v bad impression.
Thanks
For Cleanness Matter Now Railway Passenger get Quick Response for Dial 138 Toll Free Number.
Even as on all type Ticket Now Printed this Number. So while Journey Dial this Number if any cleanness/Catering Complaints…
Hi,
This is prahlad I am traveling from ndls to ghy through ne Express, today, 29/02/2016,
This complain is regarding, our coach, S1 seat 71 pnr no 2543724384. and unavailability of water/mobile rechrge point and bathroom is very derty in our coach. Kindly do the needful.
While Journey for Food/Cleanness Etc Dial 138 toll free number you will get quick and confirmed Reply. Before Dial Keep Ready your PNR and Details….
Thank you
Hi,
This is prahlad I am traveling from ndls to ghy through 12506 ne Express, today, 29/02/2016, nex station kishanganj.
This complain is regarding, our coach, S1 seat 69 and unavailability of water/mobile rechrge point and bathroom is very derty in our coach. Kindly do the needful.
As I already answered Dial 138 toll free for this kind of complaints.
on last 20th January 2016 I boarding from Sealdah for Duttapukur with valid ticket. A hand luggage of 10-12 kgs are with me. A TTE fine me for this luggage and as on the time I refuse to give any fine for my luggage, so he slap me and forcibly collected Rs. 50 with receipt. I went to Sealdah GRP to lodge a complain about this incident. but they are refuse to accept any complain and misbehave with me.
I am Rakesh Sen, 9239411377 resideing at Duttapukur, North 24 Parganas, West Bengal, India.
Made Online Complain through http://www.coms.indianrailways.gov.in/criscm/common/complaint_registration.seam
And Remembered while journey any kind of Security Help you may Dial 139 or 182.
I am feeling too cold but no one to lower AC
3AC B2
PADIK EXPRESS
Please contact coach attendant for the solution or Dial Helpline may they give suggestion in this kind of case.
I am staying in retiring room of Dhanbad railway station. On 24th january 2016 in the morning i found out that water is not coming in bathroom. I complained about it to care taker but still the same after even lapse of 2 hours.
Please Dial 138 Toll Free Number or put complaint Online.
Durg Ambikapur (18241)-coach number S2,S3 toilet is pathetic, i don’t know about other coach but some one should she how dirty the coach lab can be in Indian railways.
There is Toll Free number 138 for any kind of cleanness, It’s working 24/7.
In Coimbatore Railway Station, I parked my 2 Wheeler on 16th night 11 pm. When I return on 18th night 2 am, they asked me to pay additional 40 Rs in addition to Rs 20, which was paid at the time of parking. They forcibly collected it with gundas and I was not able to defend with them. Parking for 26 hrs (1 hr on 16th, 24 hr on 17th, 2 hr on 18th), I was forced to pay Rs 60. Is this is the rule?
File an Compliant on Online Portal with all details like Parking slip, ticket/pass, train details etc… After Complaint you will get tracking code that you can check the status of your complaint in future.
Sir ,
I m travelling now in train-22686.Here the cater are looting the people. They have their own menu.Tea they are charging rs 10,Normal meal 100,non veg meal 120.But as per IRCTC tea is 5 and normal veg meal is 45.These caterer are arguing with people. They are telling this bill has been set by there manager.
Sir do the needful and penalized these caterer. Otherwise we people will be cheated.
Thanks
Satya
Do the complaint on IRCTC Toll Free Number https://irctcnews.in/overchargedbad-food-by-seller-dial-toll-free-1800111321/
Read above link and know how you can penalized them just dial free single Call….
Yesterday I have purchased two veg meal from Kolkata railway station IRCTC Comesum Food Plaza Rs. 390.90/Billno. T-373 and T-381/It was totally pathetic!!!/1st staff behaviour both cash and delivery worst and then packing was bad and damaged all food/last of all those food material totally bad condition. I don’t know how they attached with like govt organisation. We all were totally empty food on Kanchanyan kanya train whole night due to those bakwas service. Bullsheet IRCTC Canteen service.
I am writing to you in connection with train no 12322 CSTM To HOWRAH Via ALD/GAYA I am trying to book the tickets for journey date 02/04/2016 from MUMBAI To GAYA direct train, but for the month of APRIL,2016 all the Trains shows cancelled till date, This train runs a weekly. we doesn’t have any other option instead of this (Mumbai Howrah Mail via ALD/GAYA) direct train.So I requested Railway Ministry to look in to this matter & resolve the same
by continuing the train ( 12322 & 12321 ) MUMBAI-HOWRAH & Howrah Mumbai) below herewith same for your reference.
You Queried For
Train Number Train Name Date
(DD-MM-YYYY) Source Station Destination Station Quota Code
12322 KOLKATA MAIL 01-04-2016 MUMBAI CST GAYA JN GENERAL
S.No. Date (DD-MM-YYYY) Class – 1A Class -2A
1 1- 4-2016 TRAIN CANCELLED TRAIN CANCELLED
2 2- 4-2016 TRAIN CANCELLED TRAIN CANCELLED
3 3- 4-2016 TRAIN CANCELLED TRAIN CANCELLED
4 4- 4-2016 TRAIN CANCELLED TRAIN CANCELLED
5 5- 4-2016 TRAIN CANCELLED TRAIN CANCELLED
LEGENDS:- GN-General, PQ-Pooled Quota, RL-Remote Location, DP-DutyPass, RS-Roadside, CK-Tatkal, YU-Yuva, PT-Premium Tatkal
For viewing availability in other existing classes, Click Here to select other classes
Kindly sort out the same & Start the above train for conveniance of People.
We travelled from Jhansi to Mumbai by Punjab Mail, Train No.12138 (PNR.2850944565), the Cleanliness in the Coach was not good at all/pathetic. There was small Rat running around in and out of our bags. Also the Bathrooms were dirty and smelly. The Seat cover of the English Sitting Pot at the Washroom was broken and fallen down, even when the Train had stopped at Junctions where in the Cleanliness Staff did not bother to clean the toilet or bother to lift the toilet seat. We had to buy Toilet Tissues/Rolls and use to sit on the Pot. The Wash basin was unclean and not Washed. There was dirt visible on the windows as though it has not been dusted for long. please look into the cleanliness. IT WAS NOT WORTH A JOURNEY TO BE TRAVELLED BY TRAIN AT ALL.
While in Journey for Any Cleanness Customer helpline number 138
Today I am travelling in A 2, dated 25th August 2015, pnrPNR 8526137874
Train : 12101 – JNANESWARI DELX . Due to some leg problem I changed my seat in A2 33 from Ha1 18. But I was shocked to see that one lady in seat no 31 Of A2 .. carrying 11 pieces of luggage. .!! I , complained to TT as well as A2 attendant but they both didn’t take any action. As per irctc law ‘L’.. of excess luggage .. it is chargeable and she should pay to irctc according to law. But unfortunately irctc staff is nothing but a useless and senior authorities of irctc must take this complain seriously .
File your complaint Online and also mention the TT and attended Name who not taking your complaint. You may also make this kind of suggestion to railway Online if you don’t want file complaint.