The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.
Allotments of Seat Berths By Train Staff
- Ignoring WL/RAC
- Demand of extra money
- Non issue of receipt
Bedroll Complain
- Short supply
- Non availability
- Unclean
- Torn or mutilated
Booking of Luggage/Parcels
- Refusal
- Overcharging
- Delay in delivery
- Not delivered
Bribery and Corruption
- Bribery and corruption
- Misc. Cause
Catering and Vending Service
- Quality
- Quantity
- Overcharging
- Hygiene
- Misbehavior
- Late Service
- Non Availability
- Any Other
Cleanliness at Station
- Platform
- Waiting Room
- FOB
- Retiring Room
Complaint Related To Kolkata Metro
Complaints Related to Sleeper Class
- Non availability of Manning Staff
- Gates not open during late night hours at the halting stations
Feedback/Suggestions
Improper Behavior of Commercial Staff
- Booking Staff
- Reservation Staff
- Parcel Staff
- Goods Staff
- Station Staff
- On Board Staff
Improper Behavior of Commercial Staff
- RPF
- Mechanical
- Electrical
- Operating
- Safaiwalas
- others
Improper Behavior of Non-Railway Staff
- GRP
- Coolies
- Catering & Vending Staff
Maintenance/Cleanliness of Coaches
- Rodents
- Cockroaches
- Unclean Coaches
- A/C & Electrical fittings
Malfunctioning of electrical Equipment
- Fans
- Lights
- Switches
Misc. Cause
Multiple complaints
Non Availability of Water
- Platform
- Train
- Waiting Room
Passenger Booking
- Overcharging
- Refusal to issue tickets
- Others
Punctuality of Train
- Unusual late running
Refund of Tickets
- Refusal
- Short payment
Reservation Issues Improper guidance
- Refusal to issue tickets
- Wrong issue of tickets
- Overcharging
- Balance Not Refunded
- Internet Ticketing Issue
Thefts/Pilferage
- Items lost
- Whether FIR lodged
Unauthorized Passenger in Coaches
- Non cooperation of train staff
- Non cooperation of RPF staff
Working of Inquiry Office
- Non attentive staff
- Improper guidance
- Wrong information
- Others
We have all the way just need awareness to follow them, Come and Join for Change, World With you.
I m traveling with garib rath 12203 from shc to ndla i m in G3 coach here ac is not working.n no one is here for listen this problem
File an Complaint Online regarding this. Also you may file TDR with details(All matter and compliant number etc) if you booked ticket with irctc.co.in.
Remembered for Any help while in train dial toll free 138 and for security help dial 182. For on the registered your complained.
We jurning from Muzzafarpur to phagwara train no.15708 dt 08.07our berth no.20 About night 11 PM one family confirm berthS/2 seat no.7 But GRstaffe misbehavior this family and check out the berth by forsly and captring the berth S/2 7 and not any TT available 12 Pm to 2.30 AM
Please keep note, Passenger have right to complaint regarding any kind of trouble/misbehave etc under railway premises.
Immediately dial this centralized toll free Indian railway helpline number: 138 and 182. They will provide help within hour (If RPF/GRP available in the train then they contact you immediately or next station Railway police provide necessary help)
I have traveled from mughalsarai to lucknow on 7th July’15 PNR no 634259XXXX my seat was not confirmed 5 no.waiting in 2nd AC, I have asked for seat, but TTE replied that he is not have any seat, but TTE was allow to another person in coach, TTE ne mujhe seat nhi diya aur genral ticket walo se paise le kr unhe seat de diya..TTE named R.K.S YADAV… TRAIN NO:- 12369 when I asked why he replied that don’t argue with me behaving like that I am a beggar. My complaint is against the contractor on varanasi
Waiting for positive reply.
Post this complaint online On website against this TTE. Complaints website: http://www.coms.indianrailways.gov.in/criscm/home.seam
Complain on Parking lot at Yeshwantpur railway station:
Parking incharge are charging money for even pick and drop which does not even take more than 10 min, they say that charges are authorized by Railways but it has been noticed that this rule is only for non kanadigas alone. I had to pay Rs20/- just for sendoff my relatives to Yeshwantpur railway station as I parked the car in front of railway platform, if we refuse to pay or ask for the receipt parking incharge inform that there are no receipts at present due to some reason and never hand over the receipt.
Please Call on Railway Toll Free Security helpline 138/182, You may also lodge complaint Online against them.
Respected sir,we are booked executive b retiring rooms at Bangalore city railwaystation .it was very worst mantainance. Fully of rats,mosquito,coackroaches, and the bath room have holes and no hot water, .the tv is not working. There is no maintaince. The cost of room is 1500 rs per day.cost Is huge price.the maintaince was so
bad.my number is9346202282
Please Dial 138 for this kind of Compliant. If problem still not solved then Use Twitter to Send compliant to Railway Ministry.
I am a resident of Yeshwantpur (Bangalore) and the trains in the yeshwantpur station make unreasonably long noises(honking) even at night. We always have to deal noise wherever we go and this noise only makes it worse for the residents in that area. And there is a piece of land infront of the auto stand which the drivers use freely as an open public urinal. We paid alot of money for the view and we see people peeing , sometimes five men together openly. It also stinks as bad as the guy peeing. I have no idea who i should tell, so pls do something about this. IRCTC has no complaints mail id.
Pune Patna express departure from Pune On 20 June 2015 is unnecessary delayed at Allahabad jn..some passengers says it is very comman problem for this train particularly Allahabad junction
There is no water supply in train no.12312 coach no.s-10.toilets is very dirty.
Please dial 138 for complaints regarding cleaning,food and water. They clean your coach and solve water problems within 20-30 minutes. Also you may complain through Mobile App.
Sir
This is for wrong data updation on website as on 4 train no 14005 is running late by 3 hour and it’s departure time is from bsb is 6.05 pm but on website it’s showing 5.15 pm. What does it mean by this as I am traveling on this train and I have to reach Delhi till 6 am but how could I calculate the right time if time is updated wrong.
Yes, I also noticed in many times the updated is not accurate.
There is no water supply in train no.12312coach no.s-10&toilet are very dirty.who is responsible for this.
Please complaint, Railway already issued number and applications for cleanliness, Water, Food etc complaints. Dial 138.
I am traveling in 12562 train no and train is standing from 2 hour outside of Allah bad station.all other train are passing in similar direction also goods train but our train is standing we are all facing the heat and thirst due to train.
Hi
today railway employee make misbehavior with me this regarding when want complaint book by me they do not give so please guide proper method for complaint this .
Go through this post and complaint though given website.
Remember in case any emergency contact on security helpline numbers 138 or 182 or 1322.
Hi,
This is Dhwanit Malvi. I am traveling from Ahmedabad to Krishnarajpuram through Rajkot-Coimbatore Express, today, 17/05/2015, PNR no. 8335797778.
This complain is regarding, illegal possession of our seats by some passengers in our coach, S11 and unavailability of water in bathroom in our coach. Kindly do the needful.
For any complaint/suggestion regarding catering service like food quality, Food/Water availability etc Dial Toll Free 1800-111-321/322
All Indian Passenger Helpline Number (Security Helpline Number, You get Quick RPF help after complaint on this number) 138/1322/182
Just Complaint…….. Railway Authority are always for passenger help.
How can female travellers alert someone while travelling incase of passenger misbehavior on AP express 12723 in S12
In almost entire India the indian railway started toll free security helpline number for it’s users. Male/Female or any railway users may dial 138 or 182 it’s toll free from anywhere/anytime.
Before Call must prepared with your PNR Number/station/train number etc so they easily find your location and give them complete details. the railway police staff which is also available inside train or in the next station provide quick help in every possible way.
Train r running vry late nowadays…some necessary actions should b taken against this..the passengers r having much trouble while travelling..if d person having emergency he can’t reach at time..so there is the need of taking an action against dis
PNR:4618136385,TRAIN AP Exp:12723, DOJ:21-04-15,3A,SC-NDLS, B2 31
Ambuj hotel, caterer of the pantry, has served a cotaiminated, having a algie kind of particle, water gass (sealed) along with the dinner.
On complaining about it the service boy said that it is company’s (“IMPACT”) product and has no role in it…I tried to write it in their complaint book but was not provided..Manager also has denied to discuss it.
kindly look into as it would have been a serious health issue if had been overlooked.
I am preserving that contaiminated water glass in case of any evidense is asked.
Please contact on Railway Catering Complaints: 1800111321 and register your complaints.
My phone no
9654420655
Pnr 4617748024
Date of journey 06/03/2015
Linda to hazarat nizamuddin
I lost my black Greg trolley between jhansi and nizamuddin station on 7th late night or 8 march 2015
I have my education certificates and important documents to attend interview.
Pl help me to locate my lost baggage
Sir,
Please complaint with same station authority. For Complaint Meet Station Master OR RPF OR On Duty Guard. If you Fail To do Complaint You may Report on Indian Railway Complaint Website OR Call Emergency Numbers 182, 1322 for Make Complaints.
I Request you Done complaint Procedure Fast As Possible. Quick Complaint have more chance to get your luggage.
HERE M TRAVELLING IN TATA MURI….WORST EXPERIENCE. …I EXPENSED FOR 2ND AC…FIRSTLY I GOT 3RD AC COACH THAT TOO WITH SUCH RUDE TC THAT WE HAVE BEEN VOOKED FOR FAMILY TICKET ALL ALONG AND HE IS GIVING ALL SEPERATE SEATS THAT TOO UPPER ONES THOUGH WE WERE HAVING LOWER BERTHS ALREADY ISSUED BY US
I am a passenger of train number 02509 (BNC-KYQ Exp) travelling from Bangalore to Bhubaneswar, and travelling in 2AC on berth number 19,20,21 with my family. Railway should feel ashamed of the fact that though the trains are premium special trains of type Rajdhani Express. The facilities available are pathetic including the standard of the coaches. The bed rolls are used bed rolls, no hand towels given.Though the trains are of type Rajdhani the catering vendor says no breakfast after 10 AM, the train is scheduled to leave Bangalore Cantonment at 10:15 AM, it is yet to depart @ 11:15 AM. Then why the hell these trains are premium special and are we staying in a country where the government is exploiting the common man.
Sir,
We all passenger are know that the name of premium extra charges railway filling his pockets only. No any premium facility given in such trains.
Don’t worry we have many tools to send your msg to railway authority. If you are ready to complain just knowing me i will guide you.
I want to file a complaint against ticket provider in railway station he refused me to provide tickets only for not having change but when matter got inhance i saw he has a lot of change ….he misbehaved me and also with such word i cnt explain ####…suggest me how i cn file a complaint
Do compliant Online or Dial 182 RPF and File Complaints OR Send Tweet to Rail Ministry with Contact Details. Also you can try all this three types One by One.
PNR number 8538118869 train number18520 traveling from LTT TO VSKP Date of journey 2nd December 2017, coach A1 2AC seat numbers31,32,33 and 34, very sorry to say had a horrible experience with regards to the dirtiest and filthiest coach ever travelled, had good company of coackroaches ++ dirtiest toilets+++ unclean and smelly bedsheets.++ regular vendor calls,, will need lot of guts to ever travel on train again after seeing the agony of the 4 yr and 10yr old who refused to enter the toilets for entire journey,,, very dissapointing,,, mobile number +919833298762..
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Water botle locle print Rs:15receivingRs”20 coldrinks Per botle Rs:5axtra
Dial 138 ad Filed complaints against the seller, Don’t worry it’s easy process and very soon action done by Railway. If 138 not help then send Tweet to RailMinistry with details.
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used bed roll given on seat no b-3 seat no. 11 puri to hwh .towel is given on demand
train no 12838 pnr no.6134283445 dt 26 nov.