WR stands Number One for Grievance Redressal Efficiency 138 helpline W. Rly has once again proved its mettle in the pursuit to provide the best of services to its valued customers and has secured top position across Indian Railways over
salient features of Centralized Public Grievance System
salient features of Centralized Public Grievance System The salient features of CPGRAMS include:- It is an integrated application enabling the Public Grievance Officers (PGOs) to register grievances received by post / hand also to monitor the grievances received from the