Mobile Based Destination Arrival Alerts is now available o­n IVR ( Interactive Voice Response) / Agent Assistance /SMS through 139. This facility is for the Rail Passengers to set an alert/pre-information call before the train reaches their destination.

Destination Alert Call o­n IVR 139

The user can select option for “Destination Alert” call o­n IVR and enter the PNR number.

After confirmation from the user, the system checks for PNR validity, picks up destination station and sets up the “Destination Alert” call o­n the user’s mobile number for Destination Station Name.

Destination Alert Call through Agent Assistance

Customer will get an option to talk to agent as per standard 139 call transfer procedure from IVR to call center, agent will set “Destination Alert” call as per customers need.

Destination Alert  Alarm/ Call through SMS o­n 139

The user has to send SMS request as – ALERT . By default alarm/wake-up call shall be set o­n sender mobile number for destination station as per PNR. The user will get a reply SMS stating all the details pertaining to the destination alert call set o­n the mobile.

SPOT your Train

The user has to send SMS request as – SPOT or LOCATE < Train Number>.

The charges applicable are same as for calling “139”.

 

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New Features added to Rail Sampark ‘139’

53 thoughts on “New Features added to Rail Sampark ‘139’

  • January 11, 2019 at 9:49 PM
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    245637bCAa
    Pls help me know the passanger name.

    Reply
    • January 13, 2019 at 11:41 PM
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      Train Passenger Name as per PNR:
      YOGENDRANATH T

      Wish you Happy Journey.

      Reply
  • December 21, 2018 at 5:07 PM
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    Please let me no passengers name
    612279acBb

    Reply
    • December 24, 2018 at 11:24 PM
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      Train Passenger Name as per PNR:
      M RAJESH
      KUMAR

      Wish you Happy Journey.

      Reply
  • June 7, 2018 at 5:17 AM
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    Pls let me know the passengers name.
    Pnr no. 250931AEaa.

    Reply
    • June 7, 2018 at 9:01 PM
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      Train Passenger Name as per PNR:
      MUSAFIR
      ISHMITA
      S AHMAD
      RAKESH

      Wish you Happy journey.

      Reply
  • May 30, 2018 at 6:10 PM
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    My PNR NO : 224671aE42
    My concern is that , i have window counter ticket , and now i need to prove that, on this ticket , i am the real passenger who travel , so on this ticket no specified passenger name, so kindly help me ,, and send passenger details here and if possible send me all details on my mail id : [email protected].
    your help will be really appreciated.

    Reply
  • April 25, 2018 at 8:05 PM
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    810273eBECpnr..no.

    Reply
    • April 27, 2018 at 11:20 PM
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      Train Passenger Name as per PNR:
      ANITA PANDEY
      LALIT PANDEY
      NISHANT MISHRA
      VIPUL PANDEY
      VIVEK PANDEY

      Wish you Happy Journey.

      Reply
    • September 16, 2016 at 11:10 PM
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      Pass Name:
      EHTISHAM AHMAD
      IMRAN USMANI

      Reply
    • August 27, 2016 at 11:41 PM
      Permalink

      Passenger name
      Train Number 11080
      ADITYA SHUKLA
      MANOJ KUMAR G
      A SHARMA

      Reply

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