The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.
Allotments of Seat Berths By Train Staff
- Ignoring WL/RAC
- Demand of extra money
- Non issue of receipt
Bedroll Complain
- Short supply
- Non availability
- Unclean
- Torn or mutilated
Booking of Luggage/Parcels
- Refusal
- Overcharging
- Delay in delivery
- Not delivered
Bribery and Corruption
- Bribery and corruption
- Misc. Cause
Catering and Vending Service
- Quality
- Quantity
- Overcharging
- Hygiene
- Misbehavior
- Late Service
- Non Availability
- Any Other
Cleanliness at Station
- Platform
- Waiting Room
- FOB
- Retiring Room
Complaint Related To Kolkata Metro
Complaints Related to Sleeper Class
- Non availability of Manning Staff
- Gates not open during late night hours at the halting stations
Feedback/Suggestions
Improper Behavior of Commercial Staff
- Booking Staff
- Reservation Staff
- Parcel Staff
- Goods Staff
- Station Staff
- On Board Staff
Improper Behavior of Commercial Staff
- RPF
- Mechanical
- Electrical
- Operating
- Safaiwalas
- others
Improper Behavior of Non-Railway Staff
- GRP
- Coolies
- Catering & Vending Staff
Maintenance/Cleanliness of Coaches
- Rodents
- Cockroaches
- Unclean Coaches
- A/C & Electrical fittings
Malfunctioning of electrical Equipment
- Fans
- Lights
- Switches
Misc. Cause
Multiple complaints
Non Availability of Water
- Platform
- Train
- Waiting Room
Passenger Booking
- Overcharging
- Refusal to issue tickets
- Others
Punctuality of Train
- Unusual late running
Refund of Tickets
- Refusal
- Short payment
Reservation Issues Improper guidance
- Refusal to issue tickets
- Wrong issue of tickets
- Overcharging
- Balance Not Refunded
- Internet Ticketing Issue
Thefts/Pilferage
- Items lost
- Whether FIR lodged
Unauthorized Passenger in Coaches
- Non cooperation of train staff
- Non cooperation of RPF staff
Working of Inquiry Office
- Non attentive staff
- Improper guidance
- Wrong information
- Others
We have all the way just need awareness to follow them, Come and Join for Change, World With you.
Train no 14213 Varansi to Gonda
train toilet smelling to bad and shortage of water
A TT was sitting near new railway station Howrah taking bribe from passenger entering with luggage.this incident took place at 8:30pm dated 1:1:2018 at Howrah junction
We are traveling train no. 12861 BZA to CD today in B-1 coach but bed roll is not clean without pack. Please take action till today.
I am traveling from Brajrajnagar to Rajendra Nagar in southbihar express (13287) and my travelling ticket PNR no 670-9348545. The condition of most of the toilet (s) is very bad. The biotoilets are not being cleaned throughout the journey and smells very bad. The toilets are can’t be used in such conditions. Please take some necessary measures.
Must Dial 138 on this kind of Issues.
Lost of Passengers Complaining for Bio-Toilets Smelling too Bad.
I was traveling from Ahmedabad to Delhi on 22-23/12/2017 on Train 12957 Rajdhani with Seat No. 18 of 2nd AC coach A4 and PNR 8700301327. On the morning of 23rd, I went to the washroom, I had already done the potty when I found that there is no water and no tissues either. It’s hard to explain what I did next. It’s hard to tell in what condition I had to move to the next coach for getting things somewhat cleaned. Never expected this from Rajdhani. I forgot Rajdhani is still a part of Indian Railways, probably my mistake.
I need to lodge a complaint against irctc site. I am unable to login. Dropped email. No response. I was supposed to change my already booked ticket which was scheduled for after 2 days of my email. All waste.
I am traveling by train no 12525 from Trivandrum to guwahati and pnr number is 4648041810,the catering service overpriced veg meal for no reason. They unable to show me the price list of the meals properly.
Please Dial 138 for Compliant If Not Satisfied or Etc Send Tweet to @RailMinistry with details and PNR and Contact Info.
Good Luck.
I have got a ticket from thirumullaivoyal to jeevan station but since I am in a hurry I didn’t check the ticket to check where it goes. While I was getting down the ticket collector notified me to provide a ticket where the ticket is been provided to thirunenravur which is in opposite direction. Which made me to give rupee’s 255 as fine. I want to file a complaint on the person in the ticket booth
Train 12596. Anvt GKP HUMSAFAR. 1st December
Dirty bedroll provided to many passengers including me. Pillow covers seems to be never changed or washed. Dirty yellow, smelly, became rounded.
Staff came after an hr. Initially they denied to change but later they 4 packets but mostly bedrolls were used. TTE informed but he denied for any help. Staff said jise bhi complaint karna ho kar do, humara koi kuchh nahi kar sakta jao modi ko bol do. Then 3 of staff members came and tried to overpower me and left away an used bedroll.
I challenge IRCTC to handle this kind of misbehavior. I demand refund for my bedroll amount which indirectly includes in ticket. Bogus service in a highly paid train. Pathetic management from railway. Disgusting
Coach
You need to must Dial 138 Toll Free an done complaints, If not satisfied send Tweet to RailMin with Full Incident,PNR, Contact details and If possible with Bedroll Pictures.
Must Act on this kind of Railway Bad Services.
Bed roll not provided even after arrival of train 12311 at 11.45 pm at old Delhi. No trace of person on duty coach A 3 seat no 43 and 45
Pnr 8553109384 train no.12140. My complaint is about not providing bedroll in 3AC compartments. With my four Dr friends im travelling frm pachora to CSTM. Its very fullish thing. After asking about, attended simply refuses saying that their service provider will b giving them in Mumbai. How can we tolerate this????.
Dada aai zava tyachi…bilkul ghabru nka
I have booked 2 seats in Pune Indore express(22943) (traveling date 18 November 2017 from kalyan to Indore). But we reach at station on exact train departure time that is 6:30 pm and not able to get S5 coach. so in rush we entered into the coach which we saw first. when we cames into our coach then we come to know that TT has alloted our 1 seats to some one else. By taking money from them, when I talked about TT for the same he told me that it’s my job to whom give seats and left the train in next station (Vasai Road). Is it right?that You r giving my Tatkal confirmed seats to others. So my request is please take strict action against that TT.
I am traveling in 12141 . My pnr no is 8264456316. The food served in the evening was too stale. They took 100 rupees for the meal.kindly take action against the caterer immediately.
Please Dial 138 for Catering Complaints, If Not Satisfied Send Tweet to RailMin with PNR and Contact details also mention that you already tried 138.
Good Luck.
Hello
My name is MD.Ikhlas Train Number 12311(Kalka Mail) Berth 2,Date-05.11.2017 From Howrah Station
I booked a tatkal ticket got waiting first then Got confirmed seat.When I was In Coach Saw two passengers without tickets being asked By TTE to be on seat 1&3 after getting Bribe of some amount.
Worst part is They being without tickets not allowing me and my co passengers to switch Lights,Charging there mobiles And video chats.Giggling,Laughing,Talking Like there is no other passengers.I feel Shame to say That If Being a citizen of India I do follow all Guidelines I pay more even I sweat and I try To wait For my Tickets.
What I get is Unsecured Coach Where I cant sleep because of few Unidentified person who Can even do anything and leave coach with Unidentified Identity.
I just want To get answer From Railway Board members if being a man I feel Unsecured about me,my luggage and peace.How Can I send my Family members,womens,Kids to such a Atmosphere.
I request to Do Take things Seriously and Get rid of these kind of Corruption which can Harm whole fraternity.
I pray and wish this matter may be taken as serious issue for future of our Country and citizens of India.
Jai Hind!!!
I m travelling in train 04403 bju ndls exp. Frm gkp to ndls. When i entered in coach there is very bad condition of cleaning . Cleaning staff is not in coaches.its my worst experience. TTE is changed my coach . I expect from ur ministry that huge amount of expenses on cleaning bt still its nt happen on ground level. Pls work on.
I am travelling in 18048 with PNR 4433575889 in s6 . I have face difficulty in journey. Boggie was appearing like general coach , passengers with current ticket was occupying birth , t.t. was incompetent, more than one passenger was allowed on one reserve seat, entrance was blocked with big heap of catering material,no dust bins,toilets very dirty. There was lots of oppurtunities for t.t. to mint mony. Overall train journey was very bed. Thanks to indian railways.
I have boarded train no 22126on 23rd oct 2017 at 9 AM as train was late.
Waited for beddings but no attendor came to give beddings after that i moved myself to attendor for bedding he just provide me bedsheet and when o asked him for blanket he told me that blankets are not available so he will give it after delhi station .
What type of services railwayis giving .
Due to chillness in AC coach i am not able to sit comfortable because of non availability of blanket .
Even many passengers have same problem attendor had not provided blanket to many passengers kindly look in this matter.
My seat no is 42 in A2 coach
I am currently on 22408 train with AC booking and have not been provided extra bed roll. Staff is not present.
Journey from bhopal to gwalior by train no 22125 in 3 ac coach atender give me used bedroll without napkin
PNR no.8419961735
Journey date 15 Oct.17
Surprised to see that Chennai central ac waiting room is charging Rs. 30 per person per hour. I can not understand this. Sad to see Indian railway cheating ac waiters. I asked the railway person as it was completely free at Nagpur and maintained much more better, he replied it is southern railway, here it is chargeable. In my opinion, it should not be chargeable at all because it is indian railway and southern or northern. Please think as are not they cheating and spoiling the railways name.
Dial 182 and Make complaints, if you not satisfied then send Tweet to @RailMin and mention all the details including you tried on 182.
Good Luck.