The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.
Allotments of Seat Berths By Train Staff
- Ignoring WL/RAC
- Demand of extra money
- Non issue of receipt
Bedroll Complain
- Short supply
- Non availability
- Unclean
- Torn or mutilated
Booking of Luggage/Parcels
- Refusal
- Overcharging
- Delay in delivery
- Not delivered
Bribery and Corruption
- Bribery and corruption
- Misc. Cause
Catering and Vending Service
- Quality
- Quantity
- Overcharging
- Hygiene
- Misbehavior
- Late Service
- Non Availability
- Any Other
Cleanliness at Station
- Platform
- Waiting Room
- FOB
- Retiring Room
Complaint Related To Kolkata Metro
Complaints Related to Sleeper Class
- Non availability of Manning Staff
- Gates not open during late night hours at the halting stations
Feedback/Suggestions
Improper Behavior of Commercial Staff
- Booking Staff
- Reservation Staff
- Parcel Staff
- Goods Staff
- Station Staff
- On Board Staff
Improper Behavior of Commercial Staff
- RPF
- Mechanical
- Electrical
- Operating
- Safaiwalas
- others
Improper Behavior of Non-Railway Staff
- GRP
- Coolies
- Catering & Vending Staff
Maintenance/Cleanliness of Coaches
- Rodents
- Cockroaches
- Unclean Coaches
- A/C & Electrical fittings
Malfunctioning of electrical Equipment
- Fans
- Lights
- Switches
Misc. Cause
Multiple complaints
Non Availability of Water
- Platform
- Train
- Waiting Room
Passenger Booking
- Overcharging
- Refusal to issue tickets
- Others
Punctuality of Train
- Unusual late running
Refund of Tickets
- Refusal
- Short payment
Reservation Issues Improper guidance
- Refusal to issue tickets
- Wrong issue of tickets
- Overcharging
- Balance Not Refunded
- Internet Ticketing Issue
Thefts/Pilferage
- Items lost
- Whether FIR lodged
Unauthorized Passenger in Coaches
- Non cooperation of train staff
- Non cooperation of RPF staff
Working of Inquiry Office
- Non attentive staff
- Improper guidance
- Wrong information
- Others
We have all the way just need awareness to follow them, Come and Join for Change, World With you.
25 th January I was traveling to Madhpur junction by train(train no 53131).I was sitting 3rd coach from engine general compartment and listining to song.suddenly my mobile slept from my hand and felt down on floor …But it is very shamefull condition for our railway there was a big whole in train floor and my mobile got missing from there…Who will take responsible for my missing mobile?
I am in 12955 B6 49 and complaint about gallon brand water supply and overcharging on food items but no action
Dial 138 For Catering Compliant.
I booked retiring room at Bhubaneshwar railway station. After checking in I found that the room is infested with bed bugs. Asked the supervisor and he told that allac as well as non AC rooms have bed bugs. I checked with deputy station manager and they told that it,s a known issue and no permanent issue has been found. I tried to cancel the room online for which I am getting zero refund. Now finally waiting in AC waiting hall for my train which is 3 hrs from now. Just wasted my hard earned money on a useless service from railways.
Can u help me
I left my trolley in train 12670 A2 5h
Dial 182 Railway Security and Provide them Complete details.
Dear Sir,
If water Point at railway Station is Closed then where I have to complain regarding Same…
Haam kgp adra line ke daily passenger hai. Down Hatiya pass.job gri maidan stn pe rukkti. o everyday kisi vi karan daily approx 1hrs detain hota hai. Lakein esi stn mee addressing system rahete huya koi announcement nahin kiya jata hai KGP entry honeme bilamb hogi. Rly staffs sailent rahete hai. Aap logo ke pass nibedan hai ghosna kare ki train detain hone ki Karan. Passenger keep swarth ke liya announcement kiya jaya.
AC is not working in B1 of train no.12351
AC is not working in coach B1 of train no.12351 and no one is responding against any complaint.
मैं समस्तीपूर जः में हू । यहाॅ ट्वलेट का रेट लिस्ट 2 रू होने के बाबजूत 10 रू लिया जाता है ।
my train sealdah rajdhani dated 11th Dec. 16 from Ndls to Sealdah and about to reach Gaya. Bearth No B2 57 and 60. The train attendant offered rancid food whereas in other compartment they have offered quality of food. Since train is running late by more than 15 hrs..we have not eaten anything….On complaining Pantry manager replies, “hum kharab kahan denge….Jisko complaint karna hai kar lo”….
I want to know how such behaviour and services would be compensated and what disciplinary action would be taken in this regard….In the name of service…Railway has increased the fair….but the matter of fact is…nothing has changes…neither service nor quality…
The facility given by Indian railway in first class waiting room is very worst,door doesn’t closed and there is no heater for heating the room.
Sir my train upasana exp cancelled on 3rd dec2016.ticket was from HW to Mughalsarai. It was a counter Ticket booked in Risikes. It was a night journey train.But I couldn’t get the refund. So kindly solve it to get my refund. My pnr is 2053590.
I m at Rajkot railway station, a shop named RAIL AHAR persons sell samosa 20 Rs 2 samosa n puff 20 Rs per piece n water 20 rs per bottle.. in list they mentioned water 15 , samosa 16rs 2 piece n puff 5 rs. Please take action
Please Dial 138 or send SMS to Given number for compliant against seller from your Phone.
I m journing dnb to ctc in 12831coach -g3/birth16.pnr6157700279.my complain is that towel is not given with bed role to any passenger of this coach.when i asked attendant,his reply was he has not clean towel.
The bedroll for 3AC was not given for e and ma dad frm Salem to Coimbatore ..so **** irritated for the negligence …then Dnt try to charge high
Respected sir ,
I m doing complain about the colony developer . Sir I’m live in maksi junction there I show thay man who work in platform and colony that not doing accurate work .Actually sir I’m civil Engineer and I know what’s a work ( Fiting kiya stone ) . When I ask him sir what are you doing .thay said we paid the railway man to doing wrong work it’s not your business get out . ( jis ko bolna h bolo Hum n pese diye hn jhak Nhi marai or aage wale bap un ko bhi Kaila padta hai Sai kam karenge. To kamaynge Kya ) sir tall me what should I tall him thay are right or our railway corrupt that’s way thay Right
Thanx Name -Er. Anand Bais
Mo. 8871915781
Sir, I just purchased one bottle of water from stall no. 2 m/s express, food service, platform no-2,Ranchi Jharkhand . I have paid 20 rs for one bottle.
Please take necessary action.
Thanks
Nitesh
Best Send Compliant to Railway through SMS or Call for Necessary Action as thousands of Passengers Already doing it.
Okay… As indian railway wrotes that we have all the way just need awareness to follow them.,come and……… I m with you… Wht the hell u hv write here… Plzz once…. Can anyone tell to me that… What action had taken by indian railway for all those persons help who had wrote their problems here… If they ll hv aware for all problems then hitherto indian railway should hv to a new look bt nthng is this… Really whenever i did journey from haridwar to anywhere in SL reservation.. I never did journey with happily bcz in them general ticket person always lives sit on our seats and many times reserved person goes standby and general person goes easily… Bt here is no anyone staff as like police, railway for help… Really bullshit railway service…. Today also m doing journey in too much trouble even i hv reservation in s6 coach… Bt no one is here for help…
You can Dial 182 for Help if Still No Action send Tweet to Rail Ministry directly using Tweeter, Please put trust almost all people are getting quick reply with best Solutions/Actions.
sir, i am travelling in train no 12561 i. e swatntra senani supar fast express. this train is delayed by approx 10 hours. what is this? travel time btwn allhabad nd kanpur is 2:30 minutes and it took 7 hours. sir this is not fare with passengers u should know how much problem we people are facing. please do something sir