The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.
Allotments of Seat Berths By Train Staff
- Ignoring WL/RAC
- Demand of extra money
- Non issue of receipt
Bedroll Complain
- Short supply
- Non availability
- Unclean
- Torn or mutilated
Booking of Luggage/Parcels
- Refusal
- Overcharging
- Delay in delivery
- Not delivered
Bribery and Corruption
- Bribery and corruption
- Misc. Cause
Catering and Vending Service
- Quality
- Quantity
- Overcharging
- Hygiene
- Misbehavior
- Late Service
- Non Availability
- Any Other
Cleanliness at Station
- Platform
- Waiting Room
- FOB
- Retiring Room
Complaint Related To Kolkata Metro
Complaints Related to Sleeper Class
- Non availability of Manning Staff
- Gates not open during late night hours at the halting stations
Feedback/Suggestions
Improper Behavior of Commercial Staff
- Booking Staff
- Reservation Staff
- Parcel Staff
- Goods Staff
- Station Staff
- On Board Staff
Improper Behavior of Commercial Staff
- RPF
- Mechanical
- Electrical
- Operating
- Safaiwalas
- others
Improper Behavior of Non-Railway Staff
- GRP
- Coolies
- Catering & Vending Staff
Maintenance/Cleanliness of Coaches
- Rodents
- Cockroaches
- Unclean Coaches
- A/C & Electrical fittings
Malfunctioning of electrical Equipment
- Fans
- Lights
- Switches
Misc. Cause
Multiple complaints
Non Availability of Water
- Platform
- Train
- Waiting Room
Passenger Booking
- Overcharging
- Refusal to issue tickets
- Others
Punctuality of Train
- Unusual late running
Refund of Tickets
- Refusal
- Short payment
Reservation Issues Improper guidance
- Refusal to issue tickets
- Wrong issue of tickets
- Overcharging
- Balance Not Refunded
- Internet Ticketing Issue
Thefts/Pilferage
- Items lost
- Whether FIR lodged
Unauthorized Passenger in Coaches
- Non cooperation of train staff
- Non cooperation of RPF staff
Working of Inquiry Office
- Non attentive staff
- Improper guidance
- Wrong information
- Others
We have all the way just need awareness to follow them, Come and Join for Change, World With you.
I am traveling from ndls to ghy in train no. 125602 Northeast express there is no water in toilets
The pantry car staff of karnavati express sell food items on train. But they refuse to collect waste generated from it.
No cleaner is on board this train.
Result dirty coaches. Back pockets of seats are filled with foil packs, glasses, plates etc.
Specially a nuisance for passengers who board midway from stations like Surat.
When staff is making money by selling food, is it not their duty to collect waste generated from it???
Complaint made through sms at 5.40pm was resolved at 7.30pm at Baroda station. Till then what??? Is this idea of “Swacch Bharat”.
T.C. was also complained to. But informed us that he had passed on complaint and that’s it. “Humne hamara kaam kar diya”. He did not direct any on board staff to clean up.
I am a passenger of 11006, S7 71 travelling from puducherry to Belgaon. In the coach there are three cleaning people but they are not doing any thing. Simply sleeping from pondy. They are paid for doing nothing Why Sir. I am tax payer and very disappointed to see the use of our hard money as tax. It is really not acceptable at all. Can you take any action against them without telling my identity.
Hope, you can understand the issue and take action accordingly. These are from A 2 Z group. Fyi, I have taken photos of sleeping at day time.
today we are travelling from danapur to nagpur by tr no 12792 vender demand120 rupees for simple veg thali (two paratha two types of vegetable some rice dal and chutney) .our pnr no is 615-7391321
For Catering Complaint Dial 138.
Delhi mumbai rajdhani b5 sit 12345 27/10/2016
Ac are not working Night sift staf are live and sleep im call this number 1800111321322
But number is not
My self is shammi kumar currentely suffering in bhuj -barraily exp. With my family seat no.is s/8-41&44.main abhi last 1 hour se bhachau station par train statrt hone ka wait kar raha hoon raat ke 12:30 ho rahe hain jabki ye time train ko about abu- road station hona chaiye.itna wait karne ke baad bhi kisi parkar ki allownsment bhachu station ki taraf se nahi ki gayi hai hum sabhi train mai bahut harrashment feel kar rahain hai please i reaquest to railway board take care of bhuj-barrailey train & answer me.
Manmad station booking staff Mrs artikar harassing passenger for change,.not capable to do work.It’s bad reputation of railway.bad manner.wrost language used.very arrogant.experience dated 25:10:2016 at 9:10 pm.Plz reply me the improvement status.Plz schedule n time also.
My ticket no. 52373574.stabdi express. 3/10/26. Coach C13. Seat 9. I bought my ticket at tourist reservation counter at your office at Church gate. On29/9/16. I had asked for 1st class and I paid RS.895 being senior citizen. Upon arrival at Railway Station I found I had seat in 2nd class. Why I was given second class when I had asked for 1st class? My e mail address chunilalmshah@yahoo.com
One of the department’s members have occupied a general bogie in Mumbai to Chennai
Dial 182 and Do compliant.
sir ! from bhubaneswar to jammu no direct train availabel ,so peoples suffering during journey from this route
reson in bhubaneswar their are many colleges so many students reaches every year to study but they are suffering also this problem
and it is not student also a person so
other changing train plain their are also non avilable seat present other train
second reson is jammu is also a idol place
and puri also idol place
Good Morning! Left behind my SPECTACLES (White Arms) in the middle berth of S6-21 of Train 12623 @ ALUVA, Kerala, when alighted in a hurry. Informed / Lodged the complaint with ALUVA Station Master and given my contact details. Kindly help me get the same. Thanking you in anticipation.
No regulation on reaching time of train.Archana express ,train is almost late for more than 12 hours ..is this a service indian railway.this is especially for vaishnodevi darshan..and almost full pack with passengers..dated 4 sep 2016
I’m passenger of Aldduronto Expresse toilet r dirty n rain water is coming frm window n curtains n blanket r vry dirty n it has power failure at 2pm no complaint numbers r working all r switch of wt a common man will do if thr emergency
If Problem with 138 Toll Free Then Send Tweet to Rail ministry with all details like matter,PNR,Contact details you will get reply very soon with strict actions.
My PNR detail is “PNR:22219AAeeC,TRAIN:22414,DOJ:02-09-16,3A,NZM-ST,Dep:10:55,
SANJAYKUMARJAIN,B3 37,
Fare:1835,SC:46.0+PG CHGS”. AC waiting room at Nizamuddin station so poor. There are none of AC working, none of attandent, toilets are too dirty etc etc. AC waiting room like a labour room.
I have stayed from 8.00 AM on 02/09/2016 in this waiting room.
56214 coach S6 is very dirty and full of cockroaches
Unusual late running of train no. 12864, on 1/9/16 which is beyond expectations. Schedule arrival time 6.10 but till 8.10 the train could not reach.
hello sir,
my name is ankur agrawal.i am currently in train no. 18239,s4 seat no.3.(pnr 6255982873)Condition of my berth is poor than a toilet seat.When i compalint to T.T. he advised me to clean by myself as irctc is not responsible for it but i forgot to bring harpic and toilet brush with me.thank u irctc for charging all the money with all the taxes and such a beautiful service.I wish digital india really works.
regards
A common man
Mr Ankur for this kind of compliant handle by 138 toll free number So next time for this kind cleaning, Catering etc services dial 138 and For Security Dial 182.
Also Please Send your this compliant to Rail ministry through your Tweeter Account also mention your contact details and TT Name.
If you are unable to send this to Rail Ministry Share your contact details here we send your compliant to Rail Ministry.
Train no. 12311/ Howrah Delhi Kalka Mail is running late each and everyday. It is a sorrowful development for Indian Railways. Why can’t Indian Railway take necessary action to improve train reaching times. Its my humble request to the Indian Railways to take necessary action for right time train schedule for the Mail / Express / Passengers train.
Thanking you.
i am at present in D- 7 of Tapovan Express Mumbai to Nasik 12th Aug 2016 6.15 am dep at CST. Flooring is wet with water logged., seats are wet.Jayant Chheda
Dial 138 and Do complaint.
My pnr no 6757863574. Booked retiring room no4 at Durg stn. Charged Rs 900/-for 24 hrs for non ac room.worst condition of room. Flushing cistern is not working shower is broken dampness in walls.condition of bed and bed sheets are horrible.