The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.
Allotments of Seat Berths By Train Staff
- Ignoring WL/RAC
- Demand of extra money
- Non issue of receipt
Bedroll Complain
- Short supply
- Non availability
- Unclean
- Torn or mutilated
Booking of Luggage/Parcels
- Refusal
- Overcharging
- Delay in delivery
- Not delivered
Bribery and Corruption
- Bribery and corruption
- Misc. Cause
Catering and Vending Service
- Quality
- Quantity
- Overcharging
- Hygiene
- Misbehavior
- Late Service
- Non Availability
- Any Other
Cleanliness at Station
- Platform
- Waiting Room
- FOB
- Retiring Room
Complaint Related To Kolkata Metro
Complaints Related to Sleeper Class
- Non availability of Manning Staff
- Gates not open during late night hours at the halting stations
Feedback/Suggestions
Improper Behavior of Commercial Staff
- Booking Staff
- Reservation Staff
- Parcel Staff
- Goods Staff
- Station Staff
- On Board Staff
Improper Behavior of Commercial Staff
- RPF
- Mechanical
- Electrical
- Operating
- Safaiwalas
- others
Improper Behavior of Non-Railway Staff
- GRP
- Coolies
- Catering & Vending Staff
Maintenance/Cleanliness of Coaches
- Rodents
- Cockroaches
- Unclean Coaches
- A/C & Electrical fittings
Malfunctioning of electrical Equipment
- Fans
- Lights
- Switches
Misc. Cause
Multiple complaints
Non Availability of Water
- Platform
- Train
- Waiting Room
Passenger Booking
- Overcharging
- Refusal to issue tickets
- Others
Punctuality of Train
- Unusual late running
Refund of Tickets
- Refusal
- Short payment
Reservation Issues Improper guidance
- Refusal to issue tickets
- Wrong issue of tickets
- Overcharging
- Balance Not Refunded
- Internet Ticketing Issue
Thefts/Pilferage
- Items lost
- Whether FIR lodged
Unauthorized Passenger in Coaches
- Non cooperation of train staff
- Non cooperation of RPF staff
Working of Inquiry Office
- Non attentive staff
- Improper guidance
- Wrong information
- Others
We have all the way just need awareness to follow them, Come and Join for Change, World With you.
Trani no 13287 ladiescoach toilet is blocked…plz clean it.
Waiting room for AC class not open at railway stn basti
I am in Coach A
3 of train 12551 exp. Seat No 3 & 4The condition of bedroll and blanket is old, used and worn-out. The bedsheets are not packed. No hand towel.
AC rest room and wash room situation is very bad of gaya railway station. Please this my request to do something.. It is too much unhiegenic
Hello IRCTC,
This is Prakash from Bangalore, I was travelling from Bangalore to Guntkal on 17th June 2019, In Train no. 18464 Prashanti Express coach 17/06 Tea vendor behaved very rashly with us no politeness with customers, they look, ask & serve as rowdies in Trains..
I request concerned authority to take saviour action with these vendors on trains, please teach them how to behave & service their duties and foods politely..
all most with all passengers they are doing this..
I request on behalf of all passengers to take proper action against these vendors & let passengers travel haply and safely..
warm regards,
Prakash
Train reservation coaches are filled with Un reserved people and trains of LTT express became old and Latrines are untidy no proper cleaning so please check out these if you want to change anything in trains….
Bed roll not receive
There is no any type of cleaness in any Coach & any washrooms & after saying no any action taken by members.
I am travelling in jaipur express habibgabj to hoshangabad. I am told to vender please cross carefully. Otherwise your bucket hit me. He is misbehve with me.
I’m travelling in Coach B3 of Train 12506 from Patliputra to NJP..
I got a torn pillow & sticky bed-roll..
Inspite of complaint to the Supply Staff & TTE of this Coach, they didn’t provide me a fresh one..
They told that they only get these kind of Supply.. So, what could they do..??
Indian Railways Govt. should take strict action against them..
I’m travelling today in B3 of 12506 …
I got a torn pillow here..
I complained about it to this Coach Attendant & TTE ..
The reply was that they couldn’t provide a fresh pillow & Bed-rolls..
Indian railways Need to improve their services..
AC of B2 of 15623 dt 09 apr 19 not working. Coach attendant refuse to answer.
I am travelling in coach B3 by Train 15654 from Gorakhpur to Guwahati. My PNR is 273798DaaE.
Attander provided me very dirty bed roll.
According to him he says that we get this type all bed roll
On 22-12-2018. I am a 26 year old female. Travelling alone in trivandrum express.12695. from TUP to QLN- 425302aAbd I booked Ticket in online. And i my ticket was on waiting list. I was ready to pay fine as i had an emergency to reach home. When TC got to know that i am ready to pay fine. He asked for extra money. 420 he gave me a bill. He asked for 500 more without bill. Since i was not ready to pay. He threatened me that he will send me out of train in next station like 4.40 in early morning. I got scared. I dont know his name. But he was from kerala fair looking… bald and wearing specs..He checked my ticket in kottayam. Such TCs are shame. Ladies like me feel so unsafe…. if such bastards are miss using the opportunity