The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.

Just Click Here and Select the any Following Category/Issue Type and submit your complaint.

1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.

Allotments of Seat Berths By Train Staff

  1. Ignoring WL/RAC
  2. Demand of extra money
  3. Non issue of receipt

Bedroll Complain

  1. Short supply
  2. Non availability
  3. Unclean
  4. Torn or mutilated

 Booking of Luggage/Parcels

  1. Refusal
  2. Overcharging
  3. Delay in delivery
  4. Not delivered

Bribery and Corruption

  1. Bribery and corruption
  2. Misc. Cause

Catering and Vending Service

  1. Quality
  2. Quantity
  3. Overcharging
  4. Hygiene
  5. Misbehavior
  6. Late Service
  7. Non Availability
  8. Any Other

Cleanliness at Station

  1. Platform
  2. Waiting Room
  3. FOB
  4. Retiring Room

Complaint Related To Kolkata Metro

Complaints Related to Sleeper Class

  1. Non availability of Manning Staff
  2. Gates not open during late night hours at the halting stations

 

Feedback/Suggestions

Improper Behavior of Commercial Staff

  1. Booking Staff
  2. Reservation Staff
  3. Parcel Staff
  4. Goods Staff
  5. Station Staff
  6. On Board Staff

 

Improper Behavior of Commercial Staff

  1. RPF
  2. Mechanical
  3. Electrical
  4. Operating
  5. Safaiwalas
  6. others

Improper Behavior of Non-Railway Staff

  1. GRP
  2. Coolies
  3. Catering & Vending Staff

Maintenance/Cleanliness of Coaches

  1. Rodents
  2. Cockroaches
  3. Unclean Coaches
  4. A/C & Electrical fittings

 

Malfunctioning of electrical Equipment

  1. Fans
  2. Lights
  3. Switches

 

Misc. Cause

Multiple complaints

Non Availability of Water

  1. Platform
  2. Train
  3. Waiting Room

 

Passenger Booking

  1. Overcharging
  2. Refusal to issue tickets
  3. Others

 

Punctuality of Train

  1. Unusual late running

 

Refund of Tickets

  1. Refusal
  2. Short payment

 

Reservation Issues Improper guidance

  1. Refusal to issue tickets
  2. Wrong issue of tickets
  3. Overcharging
  4. Balance Not Refunded
  5. Internet Ticketing Issue

Thefts/Pilferage

  1. Items lost
  2. Whether FIR lodged

Unauthorized Passenger in Coaches

  1. Non cooperation of train staff
  2. Non cooperation of RPF staff

Working of Inquiry Office

  1. Non attentive staff
  2. Improper guidance
  3. Wrong information
  4. Others

We have all the way just need awareness to follow them, Come and Join for Change, World With you.

353 thoughts on “How to lodge a complaint against any service provider under the Indian Railway Premises

  • May 2, 2018 at 7:45 AM
    Permalink

    Overcharging at Ahmedabad railway station (AC waiting room).
    Urinals – In place of “Nil” they ask fr 02 RS
    Toilet- charging 05 in place of 02.
    Bath- charging 10 over 05

    No one 2 hear.
    Both in ladies n gents toilets.

    I gave 02 as permissible fr toilet n good reply also.

    Railway officials please see.

    Reply
  • May 2, 2018 at 12:23 AM
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    I am traveling in Rani Chennamma train from North part of Karnataka to Bangalore, few hours back TC confirmed and upgraded my seat status from RAC to birth confirmed. But now another TC is telling that my seat not yet confirmed and troubling my night journey

    Reply
  • April 28, 2018 at 4:15 AM
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    There is no soap in the toilet in Train No12414on27042018

    Reply
  • April 20, 2018 at 4:31 PM
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    Complain about water point provide at every railway station, , I’m from surendranagar station gujrat….There is no any kind of facilities for clean and cold water …. They provides unhygienic and hot water ,,it’s really shame full for us… that people who are not aware about govt. Facilities …. The handler of that perticular water point they fool public. …. Please take some steps against it …… as early as possible

    Reply
  • April 19, 2018 at 2:07 PM
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    What is the mean by staff in 3rd ac compart local passenger are telling staff and he capture the reserved seat in 3rd ac compartment on train no 13049 Amritsar express he was get a toutery with passengers

    Reply
  • April 16, 2018 at 10:25 PM
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    I am journey in 12334 Vibhuti exp and seat no A1 27 people is seating my seat and not be blank. The T T is also not help me. Pl resolve this problems

    Reply
    • April 17, 2018 at 1:57 PM
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      Dial 182 RPF Helpline and if Unable to do or Not Satisfied Send Tweet to RailMin with PNR Number.

      Reply
  • April 4, 2018 at 8:39 AM
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    While i was travelling on eranad exp on 2 apr 18 the squad tte mr sukumaran was misbehaved with me and charged me fine even after i have military concession warrant and shown to him

    Reply
  • April 2, 2018 at 2:06 PM
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    Sir
    On Abu Road Railway Station in Upper Class Waiting Room no staff is there and all 06 ACs are switched off..

    Reply
  • March 30, 2018 at 5:40 PM
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    I m traveling in 12106 today…..fans of S10 seat no.25 to 32 not working….

    Reply
  • March 24, 2018 at 1:44 PM
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    I am travelling in 16337 Okha express…even after showing e-Adhar TC not agreeing to validate ticket…and asking to pay w/o ticket charges

    Reply
    • March 24, 2018 at 7:32 PM
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      Dial 182 for RPF if unable to get help or etc send PNR with Contact Details to RailMin also mention you already tried with 182 helpline.

      Reply
  • March 11, 2018 at 6:21 PM
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    Ok.refer to my complaint registration No.W/SB//R/000336719 about bed roll issues.Now it has been resolved as A.C. attendant felt sorry.Kindly withdraw the case.Thanx for redressal.
    S.C.Chyau Pattnaik
    Mob.9437111687.

    Reply
  • March 10, 2018 at 10:43 PM
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    Am traveling in train no 12631 from Chennai to Coimbatore in 3AC compartment -B5. The TTE’s behavior is worse and Improper. Kindly lend him a lesson on how to behave with a passengers.

    Reply
  • March 10, 2018 at 7:05 PM
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    We boarded from kamareddy in 17058. At nanded, rush of people arguing with us about sitting. We reserved the seats. They are making inconvenience to our family members. And no TC here looking at this issue. Where to complaint and what to do now as I am in train right now.

    Reply
    • March 10, 2018 at 8:25 PM
      Permalink

      Dial 182 RPF Toll Free and Give them Details if unable to contact 182 Send Tweet to RailMin with PNR, Contact details and matter also mention you already try with 182 etc regrading.

      Hope you will Get Help Soon as possible.

      Reply
  • March 7, 2018 at 10:58 AM
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    There is no option to submit complaint. I filled up all columns and rows provided in the complaint form, but could not submit because there is no button/option to submit

    Reply
  • March 5, 2018 at 11:25 PM
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    I m Travelling in Mumbai Ahmedabad Duronto and it is sorry to say that the attendant does not given napkin in the bedrolls. I think nobody has received the napkin.
    Kindly take necessary action regarding the matter

    Reply
  • March 5, 2018 at 3:58 PM
    Permalink

    I was in a queue at Balasore station to get a ticket for my journey to Bhubaneswar. But the staff for issue of ticket Mr. Sarat Chandra Nayak was issuing the ticket to the person outside the queue. On asking the irregularity, he didn’t respond and instead argued that he has not done any mistake. Requesting railway authorities to take action on the concern staff and to warn not to repeat such irregularity.

    Reply
  • March 5, 2018 at 8:45 AM
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    Tirupati express (towards chamarajanager )suppose to reach bangalore station at 7 :45 am in the mornings ..
    Even 8 :30 train is not yet arrived…..

    Reply
  • March 5, 2018 at 4:36 AM
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    Train number 17404 Coach BN1 (96133) Date 4 March 2108 … PNR number 4238929764 …
    Complaint : Bed Bugs
    Berths 57 to 64 are full of Bed Bugs .., we couldn’t sleep entire night & we have 2 year old Baby crying because of Bed Bugs… I have Vedio & Photo also but don’t see the option to upload

    Reply
  • March 2, 2018 at 12:00 AM
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    Attendant not available on 19305 train for bedding and linen on 1mar 18 at jhansi stn ,timing 2359 hrs coach B1.

    Reply
  • March 1, 2018 at 1:12 AM
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    Now I am in Hazrat Nizamuddin railway station upper class waiting hall , Acs are installed but not in working condition , swachhbharat abhiyan ki asi ki Tesi kia hua hai . Toilets are too much dirty.where we will sit .

    Reply

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