The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.
Allotments of Seat Berths By Train Staff
- Ignoring WL/RAC
- Demand of extra money
- Non issue of receipt
Bedroll Complain
- Short supply
- Non availability
- Unclean
- Torn or mutilated
Booking of Luggage/Parcels
- Refusal
- Overcharging
- Delay in delivery
- Not delivered
Bribery and Corruption
- Bribery and corruption
- Misc. Cause
Catering and Vending Service
- Quality
- Quantity
- Overcharging
- Hygiene
- Misbehavior
- Late Service
- Non Availability
- Any Other
Cleanliness at Station
- Platform
- Waiting Room
- FOB
- Retiring Room
Complaint Related To Kolkata Metro
Complaints Related to Sleeper Class
- Non availability of Manning Staff
- Gates not open during late night hours at the halting stations
Feedback/Suggestions
Improper Behavior of Commercial Staff
- Booking Staff
- Reservation Staff
- Parcel Staff
- Goods Staff
- Station Staff
- On Board Staff
Improper Behavior of Commercial Staff
- RPF
- Mechanical
- Electrical
- Operating
- Safaiwalas
- others
Improper Behavior of Non-Railway Staff
- GRP
- Coolies
- Catering & Vending Staff
Maintenance/Cleanliness of Coaches
- Rodents
- Cockroaches
- Unclean Coaches
- A/C & Electrical fittings
Malfunctioning of electrical Equipment
- Fans
- Lights
- Switches
Misc. Cause
Multiple complaints
Non Availability of Water
- Platform
- Train
- Waiting Room
Passenger Booking
- Overcharging
- Refusal to issue tickets
- Others
Punctuality of Train
- Unusual late running
Refund of Tickets
- Refusal
- Short payment
Reservation Issues Improper guidance
- Refusal to issue tickets
- Wrong issue of tickets
- Overcharging
- Balance Not Refunded
- Internet Ticketing Issue
Thefts/Pilferage
- Items lost
- Whether FIR lodged
Unauthorized Passenger in Coaches
- Non cooperation of train staff
- Non cooperation of RPF staff
Working of Inquiry Office
- Non attentive staff
- Improper guidance
- Wrong information
- Others
We have all the way just need awareness to follow them, Come and Join for Change, World With you.
Overcharging at Ahmedabad railway station (AC waiting room).
Urinals – In place of “Nil” they ask fr 02 RS
Toilet- charging 05 in place of 02.
Bath- charging 10 over 05
No one 2 hear.
Both in ladies n gents toilets.
I gave 02 as permissible fr toilet n good reply also.
Railway officials please see.
I am traveling in Rani Chennamma train from North part of Karnataka to Bangalore, few hours back TC confirmed and upgraded my seat status from RAC to birth confirmed. But now another TC is telling that my seat not yet confirmed and troubling my night journey
There is no soap in the toilet in Train No12414on27042018
Complain about water point provide at every railway station, , I’m from surendranagar station gujrat….There is no any kind of facilities for clean and cold water …. They provides unhygienic and hot water ,,it’s really shame full for us… that people who are not aware about govt. Facilities …. The handler of that perticular water point they fool public. …. Please take some steps against it …… as early as possible
What is the mean by staff in 3rd ac compart local passenger are telling staff and he capture the reserved seat in 3rd ac compartment on train no 13049 Amritsar express he was get a toutery with passengers
I am journey in 12334 Vibhuti exp and seat no A1 27 people is seating my seat and not be blank. The T T is also not help me. Pl resolve this problems
Dial 182 RPF Helpline and if Unable to do or Not Satisfied Send Tweet to RailMin with PNR Number.
While i was travelling on eranad exp on 2 apr 18 the squad tte mr sukumaran was misbehaved with me and charged me fine even after i have military concession warrant and shown to him
Sir
On Abu Road Railway Station in Upper Class Waiting Room no staff is there and all 06 ACs are switched off..
I m traveling in 12106 today…..fans of S10 seat no.25 to 32 not working….
I am travelling in 16337 Okha express…even after showing e-Adhar TC not agreeing to validate ticket…and asking to pay w/o ticket charges
Dial 182 for RPF if unable to get help or etc send PNR with Contact Details to RailMin also mention you already tried with 182 helpline.
Ok.refer to my complaint registration No.W/SB//R/000336719 about bed roll issues.Now it has been resolved as A.C. attendant felt sorry.Kindly withdraw the case.Thanx for redressal.
S.C.Chyau Pattnaik
Mob.9437111687.
Am traveling in train no 12631 from Chennai to Coimbatore in 3AC compartment -B5. The TTE’s behavior is worse and Improper. Kindly lend him a lesson on how to behave with a passengers.
We boarded from kamareddy in 17058. At nanded, rush of people arguing with us about sitting. We reserved the seats. They are making inconvenience to our family members. And no TC here looking at this issue. Where to complaint and what to do now as I am in train right now.
Dial 182 RPF Toll Free and Give them Details if unable to contact 182 Send Tweet to RailMin with PNR, Contact details and matter also mention you already try with 182 etc regrading.
Hope you will Get Help Soon as possible.
There is no option to submit complaint. I filled up all columns and rows provided in the complaint form, but could not submit because there is no button/option to submit
May some technical Problem Check again.
I m Travelling in Mumbai Ahmedabad Duronto and it is sorry to say that the attendant does not given napkin in the bedrolls. I think nobody has received the napkin.
Kindly take necessary action regarding the matter
I was in a queue at Balasore station to get a ticket for my journey to Bhubaneswar. But the staff for issue of ticket Mr. Sarat Chandra Nayak was issuing the ticket to the person outside the queue. On asking the irregularity, he didn’t respond and instead argued that he has not done any mistake. Requesting railway authorities to take action on the concern staff and to warn not to repeat such irregularity.
Tirupati express (towards chamarajanager )suppose to reach bangalore station at 7 :45 am in the mornings ..
Even 8 :30 train is not yet arrived…..
Train number 17404 Coach BN1 (96133) Date 4 March 2108 … PNR number 4238929764 …
Complaint : Bed Bugs
Berths 57 to 64 are full of Bed Bugs .., we couldn’t sleep entire night & we have 2 year old Baby crying because of Bed Bugs… I have Vedio & Photo also but don’t see the option to upload
Attendant not available on 19305 train for bedding and linen on 1mar 18 at jhansi stn ,timing 2359 hrs coach B1.
Now I am in Hazrat Nizamuddin railway station upper class waiting hall , Acs are installed but not in working condition , swachhbharat abhiyan ki asi ki Tesi kia hua hai . Toilets are too much dirty.where we will sit .