Duty of TTE and railway police personnel to facilitate the passengers.
New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, passed the directions while asking the Railways to redress an issue of theft during journey on a complaint filed by one S M Prasad.
While taking the complaint as a “general public grievance”, the forum said the incident of railway employees passing the buck was a “routine experience” and asked the chairman of railways to redress the issue from the view point of ordinary passenger.
“We all find this to be routine experience of all passengers and direct complaint’s copy to be forwarded to Chairman, railway authority to redress the issue from view point of ordinary passenger.
Duty of TTE and railway police personnel to facilitate the passengers