Customer Complaint Website and App by Indian Railway
1. Mobile Applications
The first Mobile App is on the Android platform
The Mobile application has been implemented using Android 2.3.3 (and above) platform and would be made available for Windows Phone 8.1 (and above).
The Mobile App uses the latest technology namely HTML5, JavaScript, CSS3.1
The Mobile App can be downloaded from Google Play Store.
A fast and user friendly structured interface has been provided to register complaints on mobile phones.
Complaints will be provided with a unique complaint ID number.
Complainants can use the unique ID number to track progress of complaints.
The complaint will be auto assigned to the concerned railway functionary for redressal.
Validations for station name, train number and PNR number have been built into the application for user convenience.
The complaints will be stored in the database
Detailed MIS reports with various zone wise, division wise, type wise, filters will enable effective monitoring at the administrative end.
The Mobile App is linked to the Complaint Management portal of Indian Railways, where complaints can be registered through Web (www.coms.indianrailways.gov.in) and SMS (+91-9717630982).
2. Web based Complaint Management Application:
Passengers can also register complaints through the Web. The complainants will be assigned unique ID number with which they can track the progress of complaints.
The complaint will be auto assigned to the concerned railway functionary for redressal.
Detailed MIS reports with various zone wise, division wise, type wise, filters will enable effective monitoring at the administrative end.
This Customer Complaint Portal will also be available in Hindi and other regional languages.
3. SMS based Complaint Management Application:-
Complaint or suggestion can be sent as free flow text as SMS to the number 9717630982. Complaints will be also be assigned a unique complaint ID number which can be used for tracking.