The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.

Just Click Here and Select the any Following Category/Issue Type and submit your complaint.

1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.

Allotments of Seat Berths By Train Staff

  1. Ignoring WL/RAC
  2. Demand of extra money
  3. Non issue of receipt

Bedroll Complain

  1. Short supply
  2. Non availability
  3. Unclean
  4. Torn or mutilated

 Booking of Luggage/Parcels

  1. Refusal
  2. Overcharging
  3. Delay in delivery
  4. Not delivered

Bribery and Corruption

  1. Bribery and corruption
  2. Misc. Cause

Catering and Vending Service

  1. Quality
  2. Quantity
  3. Overcharging
  4. Hygiene
  5. Misbehavior
  6. Late Service
  7. Non Availability
  8. Any Other

Cleanliness at Station

  1. Platform
  2. Waiting Room
  3. FOB
  4. Retiring Room

Complaint Related To Kolkata Metro

Complaints Related to Sleeper Class

  1. Non availability of Manning Staff
  2. Gates not open during late night hours at the halting stations

 

Feedback/Suggestions

Improper Behavior of Commercial Staff

  1. Booking Staff
  2. Reservation Staff
  3. Parcel Staff
  4. Goods Staff
  5. Station Staff
  6. On Board Staff

 

Improper Behavior of Commercial Staff

  1. RPF
  2. Mechanical
  3. Electrical
  4. Operating
  5. Safaiwalas
  6. others

Improper Behavior of Non-Railway Staff

  1. GRP
  2. Coolies
  3. Catering & Vending Staff

Maintenance/Cleanliness of Coaches

  1. Rodents
  2. Cockroaches
  3. Unclean Coaches
  4. A/C & Electrical fittings

 

Malfunctioning of electrical Equipment

  1. Fans
  2. Lights
  3. Switches

 

Misc. Cause

Multiple complaints

Non Availability of Water

  1. Platform
  2. Train
  3. Waiting Room

 

Passenger Booking

  1. Overcharging
  2. Refusal to issue tickets
  3. Others

 

Punctuality of Train

  1. Unusual late running

 

Refund of Tickets

  1. Refusal
  2. Short payment

 

Reservation Issues Improper guidance

  1. Refusal to issue tickets
  2. Wrong issue of tickets
  3. Overcharging
  4. Balance Not Refunded
  5. Internet Ticketing Issue

Thefts/Pilferage

  1. Items lost
  2. Whether FIR lodged

Unauthorized Passenger in Coaches

  1. Non cooperation of train staff
  2. Non cooperation of RPF staff

Working of Inquiry Office

  1. Non attentive staff
  2. Improper guidance
  3. Wrong information
  4. Others

We have all the way just need awareness to follow them, Come and Join for Change, World With you.

353 thoughts on “How to lodge a complaint against any service provider under the Indian Railway Premises

  • August 4, 2016 at 9:28 PM
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    Worst AC waiting room at Hazrat Nizamuddin Railway station near to platform number 1. No AC is working and cooling temperature in AC is 17 degree but the room temperature is near about 30. Guys please rename it as waiting room.

    Reply
  • August 3, 2016 at 4:04 PM
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    Hello Irctc Care,

    Regarding ticket cancellation of PNR:4222201022.

    I’ve got the train reschedule message from ‘VK-IRSMSA’ as on 30/07/2016 evening that states “TRAIN NO. 06336 KCVL-GHY SPL TRAIN SCHEDULED TO LEAVE KCVL AT 12:00 HRS ON 31.07.2016 IS RESCHEDULED TO LEAVE KCVL AT 09:00 HRS ON 01.08.2016”

    It seems the train is delayed by 21:00 hours nearly one day. Hence i’ve called customer care (138 & 139) at 12:55 on 31/07/2016 to know the e-ticket cancellation procedures. She told, for e-tickets you have to send only email and gave me this email ‘care@irctc.co.in’ for e-ticket cancellation.

    However i’ve sent an email to above given email ID at the moment itself as on 31/07/2016 at 13:09.

    As per the Railway rules i’ve made the ticket cancellation before 20 hours (i.e. 31.07.2016 at 13.09) from the scheduled train departure. However the train is departing as on 01.08.2016 09:00 hours.

    But now i’m getting reply from ‘care@irctc.co.in’ that “No refund of fare shall be admissible on having confirmed reservation in case ticket is not cancelled or TDR not filed online”.

    Could you please check and do the needful by refund the amount asap.

    Thanks & Regards
    Thiyagarajan S

    Reply
    • August 4, 2016 at 8:02 AM
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      Yes for Get Refund You need to must File TDR for Confirmed and Chart Prepared Tickets.

      Reply
  • August 3, 2016 at 2:40 PM
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    Bloddy hell!!!!!! Whom should I complain for strict action against coach attendant of 22487 (B 3) 03/08/2016…. This fellow was sleeping and when asked for bedding he simply said that it will be given only after TC confirms my seat.

    Reply
    • August 4, 2016 at 8:04 AM
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      Dial 138 and Do Complaint, If not Satisfied then Send Tweet to Rail Ministry through your Tweeter Account, IN both Case you will Get Relevant Strict Actions.

      Reply
  • July 29, 2016 at 4:47 PM
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    Sir, we the employees travelling in 12796/12795 BZA intercity very frequently, in this train maintenance of toilets is very poor. we are unable to sit in the coach itself. There is no regular water facility also. Kindly maintain it properly and make the INDIA Swacha Bharath

    Reply
    • July 30, 2016 at 11:59 PM
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      Next time for any inconvenience must Dial 138 Toll Free After if you not get solution Send Tweet to Rail Ministry

      Reply
  • July 29, 2016 at 10:42 AM
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    I have been booked my luggage on 13 July 16 from Guwahati to Durgapur (jha jha express as self booking) but still it has not reached in destination.. and I tried several times to contact with them all the time jutha Aswasan .. Bhaiya we are sending your luggage soon… MA Choudhury

    Reply
    • July 31, 2016 at 12:00 AM
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      Tweet to Rail Ministry with complete details of Luggage booking etc, I am sure will get Solution very Fast.

      Reply
  • July 17, 2016 at 12:56 PM
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    Hello,
    As i been calling on the no. 139 for enquiry.. accoring to options i clicked and when the time came to take to a Concern person he/she keep the phone beside i can clearly hear the people sound taking about there personal thing but they are least bouther to solve our problems… whe we call they pick up and keep phone beside… INDIAN RAILWAY IS Very BAD…. THATS Y INDIA IS SO SLOW…..DUE TO GOVT EMPLOYEE WE AAAM PUBLIC SUFFERING…. MR. MODIJI PLEASWE TAKE SOME ACTION ON RAILWAY MINISTRY SO THAT THIS TYPE OF NONSENCE THEY WILL NOT CONTINUE

    Reply
  • July 3, 2016 at 5:23 PM
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    Sub: Complaint against the DIRTY PILLOWS, DIRTY BLANKETS (Blanket Stamps of last
    wash on April 2015 ) Used and torn BED Sheets and HIGH COST FOOD Service in 3
    TIER AC Coaches in KALKA Mail
    Ref: PNR NO. 2317479652 dated 21/ 06/ 2016 and all previous journeys minimum 08 times
    a year by KALKA Mail to and from Kalka mostly 3 TIER AC.
    Sir I have almost lost patience like many others—“IT IS USELESS TO LODGE COMPLAINTS” But again I pray on behalf of all thr INDIAN passengers of KALKA MAIL to help us from SKIN DISEASES/ RASHES’ infected from such DIRTY BEDS and BLANKETS and paying DOUBLE the COST of food when TWO Nights and TWO days one has to travel helplessly one cannot drop down to the station platform for buying food and DIE in possible Accidents…. Specially the KIDS and OLDIES !!!

    Reply
    • July 3, 2016 at 6:26 PM
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      Please Dial 138 Toll Free and Make compliant they will solve and take action according rules.

      Please Do compliant next time while journey.

      Reply
  • June 18, 2016 at 6:13 PM
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    Quality of tea is very worst like hot water……very worst

    Reply
    • June 18, 2016 at 11:04 PM
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      make Compliant Dial 138 Toll Free and register your complaint they already taking very serious steps on this kin d of issues.

      Reply
  • June 15, 2016 at 10:40 AM
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    I am travelling from nandigram express in 3AC coach, there is no catering service, I call your emergency services no. but they said don’t distrub us, what the wrong it is going, they talk to me very rude….I call on 182 twice and they were from Nagpur station . Plzz punish them …how they talk rudely to us…it’s not fine…I will need emergency drinking water as I don’t have , but how will they talk….it’s total disagree with railway services..

    Reply
    • June 18, 2016 at 11:52 PM
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      Send Tweet to Rail Ministry with your PNR and Contact Details.

      Reply
  • June 3, 2016 at 8:55 PM
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    Dear sir , I am travelling from mumbai to delhi in Rajdhani Express , the food quality is very bad including refreshment.In coach no B 3 , no one had their dinner today (3/06/2016 ).

    Reply
    • June 3, 2016 at 10:52 PM
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      As Clearly Mention on my Website for Food Complaints Dial 138 and Made your complaint they will provide solution/solve/help within hour.

      Reply
  • June 2, 2016 at 11:19 PM
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    I am a passenger from ujjain to bandra mumbai. The scheduled departure is 2310hrs. I came here at 2130hrs. The waiting room for upper class AC is not functioning. Initially I was informed that the train is late by 45 minutes. Then afterwards they had informed 70 minutes and subsequently 140 minutes. In this technology era why could not we be informed of the delay by message to mobile etc. Also the condition of waiting rooms need to be reviewed. I hope concerned authorities will look in to the matter.
    C.Sriramamurthy
    2nd AC berth no. 25
    Train no. 01706

    Reply
  • May 30, 2016 at 2:29 PM
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    In duronto exp 12245 / 12246 both have shortage of water in toilets , not clean , no mug in toilets , water logging in toilets , low quality of food etc . we do not expect such things in express trains .

    Reply
    • May 30, 2016 at 8:44 PM
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      Mr Pradip You can Make Compliant for this Dial 138 Toll Free Number they will solve it very quickly. Just Do Complaints.

      Reply
    • May 27, 2016 at 9:03 PM
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      Please Post your query in detail that i can reply properly…

      Reply
  • May 26, 2016 at 1:32 PM
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    Hi I am krishna deo
    On 26 May 16, I booked ac dormitary 1a & 1b for resting at hazarat Nizammuddin rly stn but whole day I get disturb by passanger and attainder. Basically passanger is not aware of dormatory and giving money to attainder chap and than freshing in bath room. Kindly help me where to complain.

    Reply
    • May 26, 2016 at 11:19 PM
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      Do compliant Online Portal also you can tweet to @RailMin they provide you quick and Best Help.

      Reply
  • May 22, 2016 at 5:55 PM
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    I’m travelling from Bangalore to Surat in train num 16534 Bangalore Jodhpur Exp
    B3 seat number 44&41 with family
    Mishaviour by train staff of Prarmeshwar Singh with my family

    Reply
    • May 22, 2016 at 8:55 PM
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      Please Dial 182 RPF Security and lodge your Complaint, or Tweet to Rail Ministry @RailMin in Both Option You will get Quick Reply with Best Support. Try it….

      Reply
  • May 16, 2016 at 9:44 PM
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    Water is not available since Lucknow in coach no B1,train no 12356 Archana express.coach attendant said water will not available till end destination. train now departure from mugalsarai but still not single drop water available in this compartment. hopeless to rail or train management.pnr no 2760722074

    Reply
    • May 16, 2016 at 11:34 PM
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      Please Dial 138 and lodge compliant…Still not solved Tweet to RailMinistry using tweeter.

      Reply
  • May 5, 2016 at 6:02 PM
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    Hi I’m utkarsh shukla here bangalore railway station ac weting room are very bad here not cooling so hot abatteries all passengers are fell not well.

    Reply
    • May 5, 2016 at 6:11 PM
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      Please Dial 138 they Solve this, After Compliant you not found solution you may put complained through Tweeter to Rail Ministry, Must mention your contact number and PF Etc. We can also forward your Tweet if you share details here.

      Reply
  • April 28, 2016 at 1:50 PM
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    Train r running very late now a days. If the person having emergency he can’t reach at time. So there is the need of taking an action against. I am a passenger of train no.58215 ,Jharsuguda-Raipur pass. Yesterday Dt.27/04/2016 in Deogaon Railway station arrived this train at 5.20 PM and departure at 6.15PM. All the a passenger include me went to station master for enquiry for delay of train , and why detained so much time? Drunken Station Master including his staffs misbehaves us and said that what happen if train is late? Why you all are coming this train ? Go to others sources like Bus or Private Vehicle We are not Responsible for your security and safety travel. This kind of behave are common to we face regularly.Intentionaly station master detain this train regularly . All others train are passing in similar Direction also Goods but our train is standing.We are belongs to western Odisha these days here the temperatures are above 46 C. we are all facing heat and thirst due to detain maximum time. Please enquiry this matter and take some necessary action…

    Reply
    • April 28, 2016 at 4:49 PM
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      Please Tweet this to Railway Ministry….I think the only way to take action on those misbehavior staff and must mention they are drunken and all.

      Go to Tweeter and Tweet to @RailMin

      Reply
  • April 22, 2016 at 12:21 AM
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    Dear sir.

    I am travelling in a yeshwanthpur gorakpur exp in sleeper coach the peoples taking waiting ticket and they r rashly coming in

    For the seat bookers there is no space to walk to bathroom
    Please make this point to be noted nd solve this problem as fast as posible

    U may contact me my no is 09666145028

    Reply
  • April 19, 2016 at 8:19 PM
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    I have booked my bike hero Honda splendor pro from MAU Jn to Barmer via BSB , JU on 25 Mar 16 but as on 19 Apr 16 has not yet delivered.
    My bilty No is 501890 dated 25 Mar 16.

    Reply
    • April 20, 2016 at 11:00 AM
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      Dial 182 and Make Complaint or Visit Railway RPF for compliant. If Still not solved Compliant to Rail Ministry through Tweeter.

      Reply

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