How to lodge a complaint against any service provider under the Indian Railway Premises

The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.

Just Click Here and Select the any Following Category/Issue Type and submit your complaint.

1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.

Allotments of Seat Berths By Train Staff

  1. Ignoring WL/RAC
  2. Demand of extra money
  3. Non issue of receipt

Bedroll Complain

  1. Short supply
  2. Non availability
  3. Unclean
  4. Torn or mutilated

 Booking of Luggage/Parcels

  1. Refusal
  2. Overcharging
  3. Delay in delivery
  4. Not delivered

Bribery and Corruption

  1. Bribery and corruption
  2. Misc. Cause

Catering and Vending Service

  1. Quality
  2. Quantity
  3. Overcharging
  4. Hygiene
  5. Misbehavior
  6. Late Service
  7. Non Availability
  8. Any Other

Cleanliness at Station

  1. Platform
  2. Waiting Room
  3. FOB
  4. Retiring Room

Complaint Related To Kolkata Metro

Complaints Related to Sleeper Class

  1. Non availability of Manning Staff
  2. Gates not open during late night hours at the halting stations

 

Feedback/Suggestions

Improper Behavior of Commercial Staff

  1. Booking Staff
  2. Reservation Staff
  3. Parcel Staff
  4. Goods Staff
  5. Station Staff
  6. On Board Staff

 

Improper Behavior of Commercial Staff

  1. RPF
  2. Mechanical
  3. Electrical
  4. Operating
  5. Safaiwalas
  6. others

Improper Behavior of Non-Railway Staff

  1. GRP
  2. Coolies
  3. Catering & Vending Staff

Maintenance/Cleanliness of Coaches

  1. Rodents
  2. Cockroaches
  3. Unclean Coaches
  4. A/C & Electrical fittings

 

Malfunctioning of electrical Equipment

  1. Fans
  2. Lights
  3. Switches

 

Misc. Cause

Multiple complaints

Non Availability of Water

  1. Platform
  2. Train
  3. Waiting Room

 

Passenger Booking

  1. Overcharging
  2. Refusal to issue tickets
  3. Others

 

Punctuality of Train

  1. Unusual late running

 

Refund of Tickets

  1. Refusal
  2. Short payment

 

Reservation Issues Improper guidance

  1. Refusal to issue tickets
  2. Wrong issue of tickets
  3. Overcharging
  4. Balance Not Refunded
  5. Internet Ticketing Issue

Thefts/Pilferage

  1. Items lost
  2. Whether FIR lodged

Unauthorized Passenger in Coaches

  1. Non cooperation of train staff
  2. Non cooperation of RPF staff

Working of Inquiry Office

  1. Non attentive staff
  2. Improper guidance
  3. Wrong information
  4. Others

We have all the way just need awareness to follow them, Come and Join for Change, I am With you.

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  1. मैं समस्तीपूर जः में हू । यहाॅ ट्वलेट का रेट लिस्ट 2 रू होने के बाबजूत 10 रू लिया जाता है ।

  2. Haam kgp adra line ke daily passenger hai. Down Hatiya pass.job gri maidan stn pe rukkti. o everyday kisi vi karan daily approx 1hrs detain hota hai. Lakein esi stn mee addressing system rahete huya koi announcement nahin kiya jata hai KGP entry honeme bilamb hogi. Rly staffs sailent rahete hai. Aap logo ke pass nibedan hai ghosna kare ki train detain hone ki Karan. Passenger keep swarth ke liya announcement kiya jaya.

  3. I booked retiring room at Bhubaneshwar railway station. After checking in I found that the room is infested with bed bugs. Asked the supervisor and he told that allac as well as non AC rooms have bed bugs. I checked with deputy station manager and they told that it,s a known issue and no permanent issue has been found. I tried to cancel the room online for which I am getting zero refund. Now finally waiting in AC waiting hall for my train which is 3 hrs from now. Just wasted my hard earned money on a useless service from railways.

  4. 25 th January I was traveling to Madhpur junction by train(train no 53131).I was sitting 3rd coach from engine general compartment and listining to song.suddenly my mobile slept from my hand and felt down on floor …But it is very shamefull condition for our railway there was a big whole in train floor and my mobile got missing from there…Who will take responsible for my missing mobile?

  5. We have travelled in train number163216 on 30.1.2016,the unreserved passengers are sitting and sleeping infront of bathrooms and doors.it is very insecure because everyone are ladies and children’s.plz.take necessary action against the TC in S14 coach
    Prakash

  6. To
    Railway Police Force,
    Subject: Request to lodging complaint about loss of my mobile phone.
    Respected Sir,
    I am “Mahendra Kumar” s/o “ Sh. Shriram Dhakarwal was travelling from Delhi to Ahmedabad in Rajdhani 12958”. On feb 16, 2017, in the morning around 09:30, I got off the train at Sabarmati station but unfortunately forgot my mobile on sheet (A3/50) only. I was continuously trying to call on my numbers till 18th feb but nobody was picking up phone. SIM 01 has been blocked now and new sim has been issued. But SIM 02, 9602060676 is still active in that mobile only
    These are the mobile details
    Mobile name: HONOR 5X
    SIM 01 :990910DADc
    SIM 02 :960206ADdD
    IMEI : 86923002132BeCe
    I shall be obliged if you take necessary action to trace and recover my lost mobile. If the lost mobile is found please inform me at this mobile number 990910DADc or 961762aCEa
    Thanking you
    Mahendra Kumar
    Mo 990910DADc
    Email:mnit.mahendra@gmail.com

  7. I am traveling by Golden Temple mail from Nizamuddin Railway station in 3AC, B2 Birth no 52 but bedroll is not supplied after 1hour.

  8. I am travelling through dbrt rajdhani train no. 12436.my pnr no. Is 2328310709 seat no 53;50;51;56;54. The quality of food is very bad and can’t be eaten and the time of supplying dinner is not appropriate.

  9. At a vending machine at Nagpur station platform no.1 the vendor is charging Rs. 10/– per 1 litre bottle whereas the rate mentioned on the board is Rs. 8/–. He is not allowing to refill our empty bottle. Please take apprpriate action.

    My PNR no. is 8655336770
    Train no. 12101
    DOJ 04/03/2017

  10. Worst Train ever : 16572/16572 (Yeshwantpur-Bidar Express)

    PNR: 451540612, DOJ: 28-02-2016.
    Train delayed for 4hours, No drop of water in train, just think how passengers manage for almost 18 hours journey without water in washroom.

    If any one is actively handling the complaints please take this on priority this is serious issue with this train always.
    Same on Indian Railway not able to manage this train worst service.

  11. I am Shaswata Sankar Sadhu, s/o Sri Sakti Sadhu, Resident of 5B Rajendra Nath Roy Chowdhury Lane. Kolkata – 700036.
    I was travelling from Araria to Malda on official trip in Jogobani – Kolkata Express ( train no – 13160) PNR – 6559964570 Coach AB2 Seat No 1 on 9- Mar-17.
    At around 4.40pm, train already crossed purnea station, suddenly I noticed my laptop bag was missing. I searched the entire compartment however same was not found. By then train had reached Katihar Station at around 5pm. I got down in katihar to lodge FIR. Railway police advised me that the FIR application will be send to Purnea as the incident had happened before the train reach to katihar. I have submitted the letter there and received a copy of the same with Katihar Rail police stamp. After 3 to 4 days my application had reached to purnea rail ps as confirmed my Mr Nitin of Katihar PS ( contact no 7282012491)…and I have been following up with Mr Birendra ( contact No 9431822725) to get the FIR number in order to submit the same to my office as per order. However he is saying that why katihar railway police had sent the same to them as incident had happened post the train had left purnea.
    Today again when I have contacted Birendra, he told me that I have to visit purnea Rail PS to get the FIR number. However Mr Nitin of Katihar had confirmed me that FIR number will be provided be purnea Rail PS over the phone.
    Now I am suffering every moment as there is a pressure from my office to submit FIR number and these Rail Police stations are harazzing me instead of cooperation. I am really surprised to notice that they are actually not interested to serve me and avoiding from the situation. I am in deep soup now. Following articles were there in the bag:
    Laptop bag, Laptop ( lenovo), laptop charger, mobile charger( samsung white colour), ubon earphone, sbi passbook, cheque books of Bandhan bank and Hdfc bank, identity card of bandhan bank, bandhan bank duary where all my details were updated in the front page, pendrive of transcend, few official papers and hotel bills, mouse red colour, two wheeler papers etc.

    Request you to kindly help me to get my belongings and please do provide me with FIR number. I am writing this mail with lot of expectations. Please help me please…
    I have attached the application copy
    Regards
    Shaswata Sankar Sadhu
    9830347006

    • First Dial 182 RPF Toll Free and knowing them this matter, If you still not satisfied or etc You may Send Tweet to Rail Ministry/Suresh Prabhu through your Tweeter Account. I am sure you will Get Quick and Best Reply/Solutions from one of them.

  12. Gates not open during late night hours at the halting stations

    i got above prob , how to write compliant

  13. Hello Sir,
    I am ManmadhaRao.K, I am requesting you to listen my complaint on train window doors are becoming very danger especially for children,Window doors are open and bolts are not properly put. when children unknowingly keeping their hands in window,suddenly doors are falling on hands,fingers cutting and fracturing.
    It is better to check window doors of trains daily and help people avoid accidents.

    • Yes this is one of the small but very serious Issue in Sleeper Class Coaches, Almost lots of Windows are not found Maintain or checked.

      You may Also Call on 138 for this kind of situation.