The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.

Just Click Here and Select the any Following Category/Issue Type and submit your complaint.

1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.

Allotments of Seat Berths By Train Staff

  1. Ignoring WL/RAC
  2. Demand of extra money
  3. Non issue of receipt

Bedroll Complain

  1. Short supply
  2. Non availability
  3. Unclean
  4. Torn or mutilated

 Booking of Luggage/Parcels

  1. Refusal
  2. Overcharging
  3. Delay in delivery
  4. Not delivered

Bribery and Corruption

  1. Bribery and corruption
  2. Misc. Cause

Catering and Vending Service

  1. Quality
  2. Quantity
  3. Overcharging
  4. Hygiene
  5. Misbehavior
  6. Late Service
  7. Non Availability
  8. Any Other

Cleanliness at Station

  1. Platform
  2. Waiting Room
  3. FOB
  4. Retiring Room

Complaint Related To Kolkata Metro

Complaints Related to Sleeper Class

  1. Non availability of Manning Staff
  2. Gates not open during late night hours at the halting stations



Improper Behavior of Commercial Staff

  1. Booking Staff
  2. Reservation Staff
  3. Parcel Staff
  4. Goods Staff
  5. Station Staff
  6. On Board Staff


Improper Behavior of Commercial Staff

  1. RPF
  2. Mechanical
  3. Electrical
  4. Operating
  5. Safaiwalas
  6. others

Improper Behavior of Non-Railway Staff

  1. GRP
  2. Coolies
  3. Catering & Vending Staff

Maintenance/Cleanliness of Coaches

  1. Rodents
  2. Cockroaches
  3. Unclean Coaches
  4. A/C & Electrical fittings


Malfunctioning of electrical Equipment

  1. Fans
  2. Lights
  3. Switches


Misc. Cause

Multiple complaints

Non Availability of Water

  1. Platform
  2. Train
  3. Waiting Room


Passenger Booking

  1. Overcharging
  2. Refusal to issue tickets
  3. Others


Punctuality of Train

  1. Unusual late running


Refund of Tickets

  1. Refusal
  2. Short payment


Reservation Issues Improper guidance

  1. Refusal to issue tickets
  2. Wrong issue of tickets
  3. Overcharging
  4. Balance Not Refunded
  5. Internet Ticketing Issue


  1. Items lost
  2. Whether FIR lodged

Unauthorized Passenger in Coaches

  1. Non cooperation of train staff
  2. Non cooperation of RPF staff

Working of Inquiry Office

  1. Non attentive staff
  2. Improper guidance
  3. Wrong information
  4. Others

We have all the way just need awareness to follow them, Come and Join for Change, I am With you.

199 thoughts on “How to lodge a complaint against any service provider under the Indian Railway Premises

  • June 4, 2017 at 2:33 PM

    I got the AC tickets of rajdhani express and there was 3 hours for train to come at hazrat nizamuddin station.we decided​ to wait at AC waiting room.but it was completely full.not a inch space to stand.then we move to normal waiting hall without​ AC.we got seat’s easily here
    With this incident I was happy that country is people’s are preferring AC more.

    • June 4, 2017 at 9:15 PM

      Due to Weather, You can Asked to Authorized Person Make Sure there is No Non AC Passengers inside AC Waiting Hall.

      मौसम के कारण, आप अधिकृत व्यक्ति से पूछ सकते हैं सुनिश्चित करें कि एसी प्रतीक्षा कक्ष के अंदर कोई गैर एसी यात्रियों नहीं है।

      Good Luck.

  • June 11, 2017 at 12:01 AM

    I am currently on 12205 train with RAC booking and have not been provided extra bed roll. I asked the staff and they have denied this service to me stating that only 64bedrolls are given for each bogey.

    • June 11, 2017 at 4:36 PM

      Do they Complained Dial 138 for Cleanliness,Food,Overpriced etc. Their Respond and Action Very Fast.

  • June 16, 2017 at 12:48 AM

    Train number 22838 , compartment B6 , bedroll distributer BABURAM asking money for bedroll service from passengers


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