The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provider by the Railway department or in railway premises.
If You found the any below category/type Issues with you or others, You may complaint it to directly to the Complaint Cell through Online any time.

Just Click Here and Select the any Following Category/Issue Type and submit your complaint.

1) Following are the Category/Types of complaint which you may lodge to Railway complaint cell/Department.

Allotments of Seat Berths By Train Staff

  1. Ignoring WL/RAC
  2. Demand of extra money
  3. Non issue of receipt

Bedroll Complain

  1. Short supply
  2. Non availability
  3. Unclean
  4. Torn or mutilated

 Booking of Luggage/Parcels

  1. Refusal
  2. Overcharging
  3. Delay in delivery
  4. Not delivered

Bribery and Corruption

  1. Bribery and corruption
  2. Misc. Cause

Catering and Vending Service

  1. Quality
  2. Quantity
  3. Overcharging
  4. Hygiene
  5. Misbehavior
  6. Late Service
  7. Non Availability
  8. Any Other

Cleanliness at Station

  1. Platform
  2. Waiting Room
  3. FOB
  4. Retiring Room

Complaint Related To Kolkata Metro

Complaints Related to Sleeper Class

  1. Non availability of Manning Staff
  2. Gates not open during late night hours at the halting stations



Improper Behavior of Commercial Staff

  1. Booking Staff
  2. Reservation Staff
  3. Parcel Staff
  4. Goods Staff
  5. Station Staff
  6. On Board Staff


Improper Behavior of Commercial Staff

  1. RPF
  2. Mechanical
  3. Electrical
  4. Operating
  5. Safaiwalas
  6. others

Improper Behavior of Non-Railway Staff

  1. GRP
  2. Coolies
  3. Catering & Vending Staff

Maintenance/Cleanliness of Coaches

  1. Rodents
  2. Cockroaches
  3. Unclean Coaches
  4. A/C & Electrical fittings


Malfunctioning of electrical Equipment

  1. Fans
  2. Lights
  3. Switches


Misc. Cause

Multiple complaints

Non Availability of Water

  1. Platform
  2. Train
  3. Waiting Room


Passenger Booking

  1. Overcharging
  2. Refusal to issue tickets
  3. Others


Punctuality of Train

  1. Unusual late running


Refund of Tickets

  1. Refusal
  2. Short payment


Reservation Issues Improper guidance

  1. Refusal to issue tickets
  2. Wrong issue of tickets
  3. Overcharging
  4. Balance Not Refunded
  5. Internet Ticketing Issue


  1. Items lost
  2. Whether FIR lodged

Unauthorized Passenger in Coaches

  1. Non cooperation of train staff
  2. Non cooperation of RPF staff

Working of Inquiry Office

  1. Non attentive staff
  2. Improper guidance
  3. Wrong information
  4. Others

We have all the way just need awareness to follow them, Come and Join for Change, I am With you.

265 thoughts on “How to lodge a complaint against any service provider under the Indian Railway Premises

  • January 14, 2018 at 8:18 AM

    Today,14 th Jan 2018,i buy bread omelet butter from janaahar at Howrah station. they charged rs30 as cost and rs 10 as packing charges. How can be the packing charges before than 30 % of the cost?.is it justified??.

  • January 14, 2018 at 1:01 AM

    I am traveling 13201 train Rajendra Nagar to Manda Road coach A1
    Not clean to bed sheets .

  • January 6, 2018 at 11:59 AM

    In train no. 22812, Bhubaneshvar Rajdhani express dated 05/01/2018 rescheduled on 06/01/2018 Rats are running here and there, Upma was demanded in Breakfast but falsely told that Upma was not made and cutlet was given but it was returned by me and no else was provided, A.C is also not working properly not not cooling is there. Sunil Pareek, coach no.B10, seat no. 09 and 12.

  • January 5, 2018 at 3:17 PM

    Travelling by Rajdhani express (12424) from guwahati to Dibrugarh… DOJ: SCHEDULE was 04.01.2018, 20.20 hours…running 11 hours late, in name of food only Dal & Rice served in very less quantity (already prepaid for non-veg in the ticket) COMPLETE LOOT… SEEMS THOSE RESPONSIBLE FOR RIGHTS OF PASSENGER ARE HAND IN GLOVES…..A.C. frequently switched off (coach B5).. very unhygenic atmosphere in the coach.. pls advice whom to address….

    • January 6, 2018 at 12:32 PM

      Made complaint by Dial 138 and If you not Satisfied or etc Send tweet to @RailMinistry with your PNR and Contact Details.

      In above helpline you will get Quick and Effective solution.

  • January 2, 2018 at 4:46 PM

    Today I travelled by Pinakini express from Nellore to Chennai Central. On arrival at Central I went to the pay and use toilet located at the Main Exit Gate. The charges for the usage displayed is Rs. 2 for using urinals and RS. 5 for using the toilets. But the attending staff are collecting Rs. 5 for urinals also. Moreover they are not issuing receipts. On questioning the staff are giving abusing way of replies. Please clarify if any changes in charges.

  • January 2, 2018 at 2:53 PM

    Train no 14213 Varansi to Gonda
    train toilet smelling to bad and shortage of water

  • January 1, 2018 at 9:16 PM

    A TT was sitting near new railway station Howrah taking bribe from passenger entering with luggage.this incident took place at 8:30pm dated 1:1:2018 at Howrah junction

  • December 29, 2017 at 9:52 PM

    We are traveling train no. 12861 BZA to CD today in B-1 coach but bed roll is not clean without pack. Please take action till today.

  • December 27, 2017 at 1:15 AM

    I am traveling from Brajrajnagar to Rajendra Nagar in southbihar express (13287) and my travelling ticket PNR no 670-9348545. The condition of most of the toilet (s) is very bad. The biotoilets are not being cleaned throughout the journey and smells very bad. The toilets are can’t be used in such conditions. Please take some necessary measures.

    • December 29, 2017 at 12:04 AM

      Must Dial 138 on this kind of Issues.

      Lost of Passengers Complaining for Bio-Toilets Smelling too Bad.

  • December 19, 2017 at 9:01 PM

    I am traveling by train no 12525 from Trivandrum to guwahati and pnr number is 4648041810,the catering service overpriced veg meal for no reason. They unable to show me the price list of the meals properly.

    • December 19, 2017 at 9:11 PM

      Please Dial 138 for Compliant If Not Satisfied or Etc Send Tweet to @RailMinistry with details and PNR and Contact Info.

      Good Luck.

  • December 3, 2017 at 10:15 AM

    I have got a ticket from thirumullaivoyal to jeevan station but since I am in a hurry I didn’t check the ticket to check where it goes. While I was getting down the ticket collector notified me to provide a ticket where the ticket is been provided to thirunenravur which is in opposite direction. Which made me to give rupee’s 255 as fine. I want to file a complaint on the person in the ticket booth

  • December 1, 2017 at 10:43 PM

    Train 12596. Anvt GKP HUMSAFAR. 1st December

    Dirty bedroll provided to many passengers including me. Pillow covers seems to be never changed or washed. Dirty yellow, smelly, became rounded.
    Staff came after an hr. Initially they denied to change but later they 4 packets but mostly bedrolls were used. TTE informed but he denied for any help. Staff said jise bhi complaint karna ho kar do, humara koi kuchh nahi kar sakta jao modi ko bol do. Then 3 of staff members came and tried to overpower me and left away an used bedroll.
    I challenge IRCTC to handle this kind of misbehavior. I demand refund for my bedroll amount which indirectly includes in ticket. Bogus service in a highly paid train. Pathetic management from railway. Disgusting

    • December 2, 2017 at 6:51 PM

      You need to must Dial 138 Toll Free an done complaints, If not satisfied send Tweet to RailMin with Full Incident,PNR, Contact details and If possible with Bedroll Pictures.

      Must Act on this kind of Railway Bad Services.

  • November 28, 2017 at 11:54 PM

    Bed roll not provided even after arrival of train 12311 at 11.45 pm at old Delhi. No trace of person on duty coach A 3 seat no 43 and 45

  • November 24, 2017 at 5:37 AM

    Pnr 8553109384 train no.12140. My complaint is about not providing bedroll in 3AC compartments. With my four Dr friends im travelling frm pachora to CSTM. Its very fullish thing. After asking about, attended simply refuses saying that their service provider will b giving them in Mumbai. How can we tolerate this????.

    • November 24, 2017 at 11:43 PM

      Dada aai zava tyachi…bilkul ghabru nka

  • November 19, 2017 at 8:33 AM

    I have booked 2 seats in Pune Indore express(22943) (traveling date 18 November 2017 from kalyan to Indore). But we reach at station on exact train departure time that is 6:30 pm and not able to get S5 coach. so in rush we entered into the coach which we saw first. when we cames into our coach then we come to know that TT has alloted our 1 seats to some one else. By taking money from them, when I talked about TT for the same he told me that it’s my job to whom give seats and left the train in next station (Vasai Road). Is it right?that You r giving my Tatkal confirmed seats to others. So my request is please take strict action against that TT.

  • November 11, 2017 at 10:26 PM

    I am traveling in 12141 . My pnr no is 8264456316. The food served in the evening was too stale. They took 100 rupees for the meal.kindly take action against the caterer immediately.

    • November 14, 2017 at 11:14 AM

      Please Dial 138 for Catering Complaints, If Not Satisfied Send Tweet to RailMin with PNR and Contact details also mention that you already tried 138.

      Good Luck.

  • November 5, 2017 at 10:26 PM

    My name is MD.Ikhlas Train Number 12311(Kalka Mail) Berth 2,Date-05.11.2017 From Howrah Station
    I booked a tatkal ticket got waiting first then Got confirmed seat.When I was In Coach Saw two passengers without tickets being asked By TTE to be on seat 1&3 after getting Bribe of some amount.
    Worst part is They being without tickets not allowing me and my co passengers to switch Lights,Charging there mobiles And video chats.Giggling,Laughing,Talking Like there is no other passengers.I feel Shame to say That If Being a citizen of India I do follow all Guidelines I pay more even I sweat and I try To wait For my Tickets.
    What I get is Unsecured Coach Where I cant sleep because of few Unidentified person who Can even do anything and leave coach with Unidentified Identity.
    I just want To get answer From Railway Board members if being a man I feel Unsecured about me,my luggage and peace.How Can I send my Family members,womens,Kids to such a Atmosphere.
    I request to Do Take things Seriously and Get rid of these kind of Corruption which can Harm whole fraternity.
    I pray and wish this matter may be taken as serious issue for future of our Country and citizens of India.
    Jai Hind!!!

  • October 26, 2017 at 3:24 PM

    I m travelling in train 04403 bju ndls exp. Frm gkp to ndls. When i entered in coach there is very bad condition of cleaning . Cleaning staff is not in coaches.its my worst experience. TTE is changed my coach . I expect from ur ministry that huge amount of expenses on cleaning bt still its nt happen on ground level. Pls work on.

  • October 23, 2017 at 5:29 PM

    I am travelling in 18048 with PNR 4433575889 in s6 . I have face difficulty in journey. Boggie was appearing like general coach , passengers with current ticket was occupying birth , t.t. was incompetent, more than one passenger was allowed on one reserve seat, entrance was blocked with big heap of catering material,no dust bins,toilets very dirty. There was lots of oppurtunities for t.t. to mint mony. Overall train journey was very bed. Thanks to indian railways.

  • October 23, 2017 at 10:58 AM

    I have boarded train no 22126on 23rd oct 2017 at 9 AM as train was late.
    Waited for beddings but no attendor came to give beddings after that i moved myself to attendor for bedding he just provide me bedsheet and when o asked him for blanket he told me that blankets are not available so he will give it after delhi station .
    What type of services railwayis giving .
    Due to chillness in AC coach i am not able to sit comfortable because of non availability of blanket .
    Even many passengers have same problem attendor had not provided blanket to many passengers kindly look in this matter.
    My seat no is 42 in A2 coach

  • October 15, 2017 at 12:51 AM

    Journey from bhopal to gwalior by train no 22125 in 3 ac coach atender give me used bedroll without napkin
    PNR no.8419961735
    Journey date 15 Oct.17

  • October 9, 2017 at 10:03 PM

    Surprised to see that Chennai central ac waiting room is charging Rs. 30 per person per hour. I can not understand this. Sad to see Indian railway cheating ac waiters. I asked the railway person as it was completely free at Nagpur and maintained much more better, he replied it is southern railway, here it is chargeable. In my opinion, it should not be chargeable at all because it is indian railway and southern or northern. Please think as are not they cheating and spoiling the railways name.

    • October 12, 2017 at 11:10 PM

      Dial 182 and Make complaints, if you not satisfied then send Tweet to @RailMin and mention all the details including you tried on 182.

      Good Luck.

  • October 8, 2017 at 8:56 AM

    Pm is working against corruption but the situation is still the same.
    Corruption is in the roots.
    On the railway station when the fee charged is fixed by the railways why the staff always demand for extra rupees kse ke unke baap ne kama kr unko plane ke lye chora ho.
    I hate Indian railways.
    Jasa tha Hindustan wasa he rahega.
    Only one person can’t change it.
    So vote for that person whom we can catch not any special party with false promises.

    • October 13, 2017 at 11:00 PM

      Yes, No Single Person can Change the Country We all have to do.


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